Deputy Program Director

About the role

The Deputy Director of Youth & Family Services is a senior leader responsible for supporting the overall operations and strategic growth of the YFS Division. This role reports to the Youth & Family Services’ Executive Program Director and oversees a portfolio of programs including domestic violence shelters, rapid rehousing, and the Family Justice Center. The Deputy Director also leads loss and bereavement programming and CFTSS services that include the MST-Fit model embedded in the children’s community residence model.

Responsibilities

• Provides leadership and vision to assist programs in achieving goals, continually improving performance, and meeting challenges proactively and effectively.
• Develops and executes strategic plans with staff members to enhance programming.
• Empathizes with youth and families, and leads efforts to include youth and family voices in programming operations.
• Learns and uses AI tools and applications to support daily work and develop AI fluency.
• Trains and supervises staff to ensure compliance with internal and external policies, procedures, and regulations.
• Manages risk regarding client safety by adhering to all risk management protocols.
• Ensures programmatic systems are in place to meet client service delivery needs.
• Leads and manages special projects and cross-divisional initiatives from conception through implementation, ensuring alignment with YFS and agency-wide strategic priorities.
• Identifies opportunities for program development, new funding streams, and innovative service models.
• Tracks and reports on the progress, outcomes, and impact of new initiatives to internal and external stakeholders.

Requirements

A minimum of five (5) years of experience in youth and family-serving programs. A minimum of five (5) years of experience as a clinical or operations leader/manager/director. Master’s degree in a behavioral health or related field required. Professional licensure (e.g., LMSW, LCSW, LMFT, or LCAT) required.

Qualifications

• Ability to assess program needs, increase efficiencies, and build teams.
• Ability to develop and execute strategic plans with staff members to enhance programming.
• Empathy for youth and families, and a passion for including youth and family voice in programming operations.
• Capacity to lead and supervise an array of child/adolescent and family-focused services within residential and community settings.
• Expands and develops youth-guided, family-driven care.
• Embolyses model-of-care principles & values and ensures integration of said principles throughout programs.
• Supports and strengthens interdisciplinary practice.
• Strong interpersonal, communication, and collaboration skills.
• Skilled in using data to inform and guide practice and program operations.
• Values and demonstrates cultural competency and an anti-oppressive lens.
• Values professional development and participation in supervision and training.
• Demonstrated ability to lead complex, multi-stakeholder initiatives and manage change effectively.

Skills

• Working knowledge of Microsoft Office suite.
• Ability to learn and use electronic health records and other software systems necessary to support job functions.
• Proficiency in using data dashboards and reporting tools to track, analyze, and communicate child safety metrics and trends.

Benefits

• Generous paid time off in addition to paid agency holidays and 15 sick days.
• Affordable and high-quality medical/dental/vision plans.
• Tuition assistance and educational loan forgiveness.
• Free continuing education opportunities.
• 403(b) retirement benefits and a pension.
• Flexible spending accounts for health and transportation.
• 24/7 Accessible Employee Assistance Program.
• Life and disability insurance.
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee.