Deputy Manager - Policy Administration

About the role

The Deputy Manager – Policy Administration is responsible for leading the policy administration function within the Operations-PAG department. This role involves working closely with stakeholders to understand their objectives, translating them into system specifications, and facilitating the design and validation of new processes.

Responsibilities

• Participating in evaluation of requirements
• Works closely with stakeholders to understand their objectives and translate these into system specifications that guide development and implementation
• Create use cases that illustrate user interactions with the system, ensuring all scenarios are covered
• Analyze current systems and processes to identify areas for improvement
• Assess the impact of proposed changes on existing systems and processes, identifying potential risks and mitigation strategies
• Facilitate sessions to validate designs with users, ensuring that their feedback is integrated into the final design
• Participate in design review meetings to ensure that solutions align with business needs and architectural standards
• Create and maintain comprehensive documentation, including user manuals and training materials
• Design new processes that align with business goals, incorporating best practices and compliance requirements
• Automating workflows ensures that processes run smoothly and consistently, minimizing delays and bottlenecks
• Preparation/Reviewing the BRD and FSD for functionalities to be built
• BR & CR writing and FSD review
• Testing of functionalities, test plans and conduct user acceptance testing (UAT management)
• Develop and execute test plans to validate system functionality against requirements
• Ensure that solutions meet business needs and validate system functionality
• Facilitating cross-functional alignment & governance reviews
• Knowledge transfer - Repository creation and management as per plan
• Conduct training sessions for end-users on new systems and processes
• Provide ongoing support and troubleshooting for system-related issues
• Establish mechanisms for collecting feedback on system performance and usability post-implementation
• Collect feedback post-implementation to identify areas for further enhancement
• Stay updated on industry trends and best practices to recommend improvements
• Adherence to Project calendar
• Adherence to submission of Ops deliverables as per project calendar
• Serve as a liaison between business units and IT, ensuring effective communication and understanding
• Product launch requirements handling & go live of the requirements before 3 months of the hit date
• Zero defect post production due to incomplete BR
• Support project managers in planning and executing projects
• Maintain project progress, ensuring alignment with requirements and timelines
• Provide ongoing support and clarification of requirements throughout the project lifecycle
• Compliance
• Strengthen control & compliance of all transactions in POS
• Strengthen reporting of BAP submission
• Identification of key process / product parameters having a financial or customer impact
• Facilitating deployment of prioritized SIC's
• Completion of all SOP's - review by all stake holders (IA, Risk, Compliance and Legal)
• Regulatory reporting on time
• No major outage in any other audit
• Improve Customer & Distributor Experience
• Analyze NPS to find gaps and drive improvement
• People
• Strengthen people capability and Growth agenda
• Overall Attrition
• G2M2 Attrition
• Pulse/Tower Watson Score
• Development Plan
• Develop second line of resource
• FOR LATERAL MOVEMENT
• Candidates who have a performance rating of G2V2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3V3 & have completed 18 months in the current role

Requirements

• Bachelor’s degree in Business Administration, Information Technology. Preferably with a professional qualification.
• Knowledge of Life Insurance domain also have knowledge on audit & compliance guideline, preferred.
• Must have knowledge of Ingenium is & experience in systems analysis, or a related field.
• Must have a minimum of 5- 6 years in Insurance.
• Strong analytical and problem-solving skills
• Excellent communication skills to work effectively with technical teams and business stakeholders.
• Knowledge of software development lifecycle (SDLC) and agile methodologies is a plus.

Qualifications and experience

• Desired qualifications and experience:
• Bachelor’s degree in Business Administration, Information Technology. Preferably with a professional qualification.
• Knowledge of Life Insurance domain also have knowledge on audit & compliance guideline, preferred.
• Must have knowledge of Ingenium is & experience in systems analysis, or a related field.
• Must have a minimum of 5- 6 years in Insurance.
• Strong analytical and problem-solving skills
• Excellent communication skills to work effectively with technical teams and business stakeholders.
• Knowledge of software development lifecycle (SDLC) and agile methodologies is a plus.