Deputy Fitness Centre Manager (Sales & Member Experience)

Closing date: 4 October 2026 • Location: London • Employment type: Full Time

About the role

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

The Deputy Fitness Centre Manager is a role that is largely based on site (80:20 split) and the post holder will work a minimum of 14 hours per week at front of house, leading delivery. Shift patterns and start times will be dependent on the needs of the business. This will mean occasions when late, early and weekend work will be required. Shift location will vary between our sites. Provided staffing needs are met, the role holder will be able to work from home one day per week.

Responsibilities

• Maximise the number of students using TeamUCL Gyms and ensure all members have an excellent user experience.
• Oversee the holistic member journey including promotion, joining, induction and retention.
• Ensure both the digital and in-person experience exceeds member expectations.
• Utilise customer feedback and insight on our target market to optimise our service.
• Have autonomy to be agile and responsive to member needs, adapting the customer journey to changing needs.

Benefits

• Defined benefit pension scheme
• Generous holiday entitlement

We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible.

Pay

£36,433 per annum inclusive of London allowance

Schedule

• Full-time role with a minimum of 14 hours per week at front of house
• Shift patterns and start times dependent on business needs, including late, early, and weekend work
• Shift locations vary between sites
• One day per week remote work, provided staffing needs are met