Deputy Executive Director of Operations PROGRAM MANAGER SENIOR II

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We provide economic support, preventive services, and care for children and adults, aiming to deliver services that quickly meet the needs of those we serve. At DHS, we foster a culture of bold innovation to ensure that in Maryland, we leave no one behind.

About the role

This is a Management Service position that serves at the pleasure of the Appointing Authority. The main purpose of this position is to serve as the Deputy Executive Director of Operations. In this capacity, the incumbent directly assists the SSA Executive Director in developing the administration’s overarching vision, managing agency-wide programs, and leading day-to-day operations.

Responsibilities

• Provides senior management and operational oversight for all Social Services Administration (SSA) programming.
• Establishes strategic planning goals, standard operating procedures, and manages day-to-day operations.
• Represents the SSA Executive Director on governing committees, task forces, and workgroups with binding decision-making authority.
• Plans, organizes, supervises, and evaluates the work of Program Directors and supervisory staff.
• Directs, edits, and participates in the annual budget formulation process for the Social Services Administration.

Requirements

• Education: A Bachelor's degree from an accredited college or university in Social Work, Public Administration, Business Administration, Human Services, or a related field.
• Experience: Eight years of experience in administrative, operational, or managerial leadership within a large-scale public or private human services, social work, or health administration agency. This experience must include:
  • Three years involved in direct supervision of professional supervisory or managerial staff.
  • Two years of experience managing programmatic budgets, fiscal impact analysis, or contract lifecycle administration.

Qualifications

The ideal candidate will possess the following:

• Two years of experience utilizing statewide human services data systems (specifically CJAMS, CCWIS, or SACWIS) to guide policy decisions, monitor performance metrics, and optimize staffing allocations.
• Two years of experience managing complex Request for Proposals (RFPs), contract lifecycles, or presenting formal contract actions before oversight bodies such as the Board of Public Works (BPW).
• Two years of executive or senior managerial experience leading multi-agency initiatives or serving with decision-making authority on statewide task forces or boards (e.g., Hospital Overstay Task Force, Interagency Rates Committee, or Interagency Placement Committee).
• An advanced degree (e.g., MSW, MPA, MBA, PhD, DBA, DSW) or formal credentials such as the Certified Public Manager (CPM) designation.

Benefits

• Health insurance, dental, and vision plans offered at a low cost.
• Personal Leave: New State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave: Ten (10) days of accumulated annual leave per year.
• Sick Leave: Fifteen (15) days of accumulated sick leave per year.
• Parental Leave: Up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays: At least twelve (12) holidays per year.
• Pension: State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

Location: Maryland Department of Human Services Social Services Administration, 25 S. Charles Street, Baltimore, MD 21201

This position is classified as Grade 24.