Deputy Director Youth and Family Services UN

About the Role

The Deputy Director of Youth and Family Services works under the direction of the Director of Youth and Family Services and assists in the management, coordination, and oversight of departmental programs, operations, and service delivery. This position provides leadership over assigned program areas, supports departmental performance management, and ensures alignment with established goals, policies, and budgetary parameters. The Deputy Director serves as a key operational leader, translating the Director’s strategic direction into effective program execution and ensuring consistent service delivery across direct service programs and contracted nonprofit providers. This is an unclassified at-will position.

Responsibilities

• Assist the Director in managing and overseeing departmental operations, programs, and service delivery activities.
• Provide direct oversight of assigned divisions, programs, or initiatives within Youth and Family Services, including both City-operated and contracted services.
• Support the development, implementation, and monitoring of departmental goals, work plans, policies, and procedures.
• Oversee day-to-day program operations to ensure services are delivered efficiently, effectively, and in compliance with applicable regulations, contracts, and funding requirements.
• Monitor program performance, outcomes, and service metrics; identify operational challenges and recommend corrective actions or process improvements.
• Assist in the administration of the department budget, including monitoring expenditures, forecasting needs, and ensuring alignment with approved funding levels.
• Provide guidance and supervision to managers and supervisory staff; support workforce development, performance management, and staff accountability.
• Coordinate with nonprofit service providers to ensure contract compliance, service quality, and alignment with departmental priorities.
• Represent the department in meetings, workgroups, and community forums as assigned by the Director.
• Serve as acting Director in the Director’s absence, as designated.
• Foster collaborative relationships with City departments, community partners, and external stakeholders to support integrated service delivery.
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in assigned areas.
• Perform other related duties and responsibilities as assigned.

Requirements

• Bachelor’s degree from an accredited college or university in public administration, social work, human services, education, business administration, or a related field preferred.
• Nine (9) years of experience in human services program management, public administration, or nonprofit leadership preferred.
• Six (6) years of supervisory experience preferred.
• Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
• Possession of a City Operator's Permit (COP) within 6 months from date of hire.

Skills

• Human services administration, including youth, family, recreation, health, and community-based programs.
• Operational characteristics, services, and activities of complex operations.
• Principles and practices of program development and administration.
• Pertinent Federal, State, and local laws, codes, and regulations.
• Methods and techniques of research and analysis.
• Principles of business letter writing and basic report preparation.
• Principles and practices of municipal budget preparation and administration.
• Principles of supervision, training, and performance evaluations.
• Modern office procedures, methods, and equipment including computers.
• Principles and practices of performance measurement and assessment.
• Ability to interpret, explain, and enforce departmental policies, procedures, and applicable ordinances, codes, and regulations.
• Ability to select, supervise, train, and evaluate staff.
• Ability to coordinate division activities and programs with outside agencies and divisions.
• Ability to meet programmatic and regulatory requirements and deadlines.
• Ability to analyze and assess programs, policies, and operational needs and make appropriate adjustments.
• Ability to identify and respond to sensitive community and organizational issues, concerns, and needs.
• Ability to participate in the development and administration of department goals, objectives, and procedures.
• Ability to prepare and administer large and complex budgets.
• Ability to prepare administrative and financial reports.
• Ability to plan, organize, direct, and coordinate the work of lower-level staff.
• Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
• Ability to research, analyze, and evaluate new service delivery methods and techniques.
• Ability to interpret and apply Federal, State, and local policies, laws, and regulations.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to respond to questions and concerns from City employees and the public.
• Ability to perform essential and supplemental functions with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.