Deputy Director of Operations

About the role

We are seeking a Deputy Director of Operations to lead the New York Centralized Support Collection and Enforcement Project, supporting the New York Office of Temporary and Disability Assistance.

Responsibilities

• Lead and manage a team of 150-200 employees responsible for processing and disbursing child support payments.
• Oversee operations for New York State’s Child Support Customer Call Center.
• Develop and maintain strong, collaborative relationships with onsite New York State clients.
• Ensure day-to-day operations run smoothly and align with company quality and performance standards.
• Partner with leaders across multiple locations to drive efficiencies, share best practices, and support continuous improvement.
• Meet regularly with stakeholders to review program performance, address challenges, and align goals.

Requirements

• Minimum of three (3) years of management experience supporting major operations, data center operations, customer support services, payment processing, and/or transaction processing.
• Strong communication, interpersonal, and leadership skills.
• Excellent organizational and people management capabilities.
• Bachelor’s degree.
• Proficiency with Microsoft 365.
• Ability to work extended and weekend hours, as business needs require.

Preferred

• Bachelor’s degree in business administration.
• Flexible working conditions.

Benefits

Health and Welfare Benefits, Retirement Savings, Employee Discounts, Career Growth Opportunities, Paid Training, Paid time off, Great Work Environment.