Deputy Director of Operations and Care Service - Mansion Fifth Avenue

This role is with a leader in the Retail & Consumer Goods space, based in New York, NY. US-based candidates only; no visa sponsorship is available.

About the role

Lead continuous-improvement work focused on process discipline, productivity, and measurable operating gains. Collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. Influence operational scale, customer outcomes, and organizational performance within a consumer-facing, luxury environment.

Responsibilities

• Oversee care service operations to meet luxury standards
• Drive continuous improvement in operational efficiency
• Ensure compliance with brand and legal requirements
• Lead and motivate a large team on the sales floor
• Collaborate with HR to enhance employee development
• Analyze client satisfaction metrics for strategic improvements
• Manage cross-functional collaboration to streamline client services

Requirements

• 5+ years in luxury operations management
• Proven expertise in inventory management
• Strong background in regulatory compliance
• Exceptional people management skills
• Demonstrated ability to enhance client experience
• Experience leading large teams in high-pressure environments

Pay

$200,000 – $220,000 annually

Benefits

• Comprehensive medical, dental, and vision plans
• Health savings and flexible spending accounts
• Life insurance and disability benefits
• 401(k) with company match
• Generous paid time off and wellness reimbursement
• Access to employee assistance programs
• Volunteer days off for community involvement