Deputy Court Clerk

About the role

The person we seek will believe in and exhibit the City's P.F.I.R.S.T. core values: Positive, Forward-thinking, Integrity, Resilience, Service, and Teamwork.

Responsibilities

• Collects public funds at the Municipal Court service window by receiving cash, checks, money orders, and credit card payments in person, by mail, and online; issues receipts and credits payments on account for fines and other Court-related business for transactions requiring knowledge of payment and status codes, regulations, and departmental policy.
• Attends walk-in customers, and receives court documents from public, defendants, and attorneys.
• Provides public information and customer service assistance by explaining court procedures and the different options available to defendants in person, by telephone, mail, e-mail, or fax.
• Refers customers to appropriate staff for assistance with sensitive and private matters.
• Processes online payments and enters notes in the case management system to release paid violations.
• Exercises initiative, judgment, and discretion when handling confidential and sensitive information.
• Verifies daily collections of court fines and fees.
• Processes and reviews community service orders, verifies completion of community service hours, submittes to the court; dates and closes case.
• Prepares and schedules cases for Show Cause hearings on defendants that fail to comply with court agreements or fail to meet their payment schedule.
• Prepares and mails appropriate court case letters and documentation to defendants.
• Processes daily recording of case disposition, court orders, and arraignments in the case management system.
• Answers inquiries or questions concerning court matters in person, by telephone, mail, e-mail, or fax.
• Explains procedures, options, and forms to parties in case.
• Verifies insurance coverage and updates/closes file.
• Provides other general office services as required.

Requirements

Formal Education: High School diploma or equivalent.

Relatable Work Experience: Two (2) years of experience in Municipal Court.

Training (Licenses(s) and/or Certification(s)): Must be able to obtain and maintain Court clerk Level I certification within 12 months of hire date.

Valid Texas Driver's License.

Qualifications

Knowledge, Skills, and Abilities Needed:

• Knowledge of municipal court administration and organization; technical and operating principals, practices, and problems of court administration; accepted theories and practices of office procedures.
• Skill in utilizing a personal computer, associated software programs, including Windows and Microsoft Office applications.
• Skill in mathematics.
• Ability to understand complex oral and written instructions and technical or legal terminology.
• Ability to establish and maintain professionally effective relationships with external public/vendors, internal management and non-management employees, and City and other government officials.
• Ability to develop, implement, and administer goals, objectives, and procedures for providing effective and efficient services for the City.
• Ability to communicate clearly and effectively, both verbally and in writing, as well as strong time and task management skills.
• Ability to work in stressful environments.
• Ability to work with a typewriter, 10-key calculator, copiers, fax machines; must be able to type at least 50 wpm accurately.

Skills

N/A

Benefits

10 hours of vacation leave per month.

8 hours of sick leave per month.

Medical insurance and benefits provided at zero premium cost to the employee.

50% employer dependent health benefits premium contribution.

Dental benefits are provided at zero premium cost to the employee.

24 hours of paid personal holiday leave each fiscal year.

10 wellness hours each fiscal year.

Retail plan includes a 7% contribution of an employee's gross salary to the Texas Municipal Retirement System (TMRS) with a City contribution match of 2 to 1 (14%) at retirement.

Military leave.

Education reimbursement assistance.

To learn more about the benefits offered by the City of Pflugerville, please visit Benefits | Pflugerville, TX - Official Website.