Deputy Chief Operating Officer (DCOO) of Network and Security Services

About The Executive Office of Technology Services and Security

The Massachusetts Executive Office of Technology Services and Security is the lead technology and innovation agency at the Commonwealth of Massachusetts. EOTSS places our customers and constituents at the heart of everything we do. We provide modern and responsive digital services and productivity tools to more than 40,000 internal customers, including state agencies, business units and employees who provide essential information and services to the citizens of the Commonwealth. We directly serve our constituents by providing digital services and tools – such as Mass.gov – that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.

About the Role

EOTSS is seeking to hire a Deputy Chief Operating Officer (DCOO) of Network and Security Services who directly supports the Chief Operating Officer (COO) in overseeing and managing the organization's network and communications infrastructure, cyber security operations and Disaster Recovery and Resiliency. The DCOO of Network and Security Services plays a crucial role in ensuring the reliability, security, and efficiency of the organization's Commonwealth-wide network and will need to balance technical expertise with strategic planning and management skills to support the overall goals of the organization.

Position Responsibilities (including but not limited to)

• Provides leadership and expertise in managing network, communications and security information systems across the enterprise.
• Led and manage a diverse team of IT professionals responsible for network and security operations.
• Supervises, leads, hires, coaches, and evaluates performance of staff.
• Develop and implement strategic plans for the organization's network and security infrastructure and align them with the organization’s strategic goals and objectives.
• Design, implement, and maintain a robust and efficient network architecture that meets the organization's current and future needs, including selecting appropriate technologies, hardware, and software.
• Ensure the proper functioning, scalability, and maintenance of network, voice and security infrastructure, software, hardware and related components.
• Develop and implement a comprehensive security operations strategy to safeguard the organization's data, systems, and networks from cyber threats.
• Establish protocols, processes and procedures for responding to and managing security incidents, coordinating with relevant stakeholders, conducting investigations, and implementing corrective actions to prevent future incidents.
• Ensure that the organization complies with Enterprise Policies and Standards related to network and information security. Stay informed about changes in regulations and adjust policies and procedures accordingly.
• Develop and manage budgets for network and security initiatives. Allocate resources effectively to meet organizational goals while optimizing costs.
• Collaborate with vendors and external partners to procure necessary hardware, software, and services. Evaluate and select vendors based on their ability to meet the organization's security and network requirements.
• Implement tools and processes for monitoring the organization's network and security posture. Continuously analyze performance data and identify opportunities for improvement and optimization.
• Work closely with other internal and customer teams to ensure that network and security measures align with overall enterprise objectives. Communicate effectively with executives and other stakeholders.
• Stay abreast of developments in network and security technologies. Evaluate and recommend new technologies that can enhance the organization's network and security capabilities.
• Manage strategic and tactical planning, development, evaluation, and coordination of the information technology systems.
• Optimize cost, performance, and security.
• Deploy and manage monitoring tools to track the performance and availability of the services provided.
• Perform capacity planning to anticipate and accommodate future growth in IT infrastructure needs.
• Collaborate with other IT teams, such as hosting operations, and end user support, to ensure seamless support of hosted services.
• Manage relationships with service providers, hardware vendors, and other third-party suppliers.
• Participate in contract negotiations and ensure that service level agreements (SLAs) are met.

Key Initiatives

• OneNetwork Modernization and Consolidation – advancing the Commonwealth's statewide network transformation strategy through standardization, modernization, resiliency enhancements, and agency migrations.
• Zero Trust Architecture Implementation – driving the adoption of enterprise-wide Zero Trust principles, including identity-centric security, network segmentation, privileged access management, and continuous verification capabilities.
• Cybersecurity Operations Maturity – enhancing Security Operations Center capabilities through advanced threat detection, incident response, cyber defense, and threat intelligence programs.
• Enterprise Data Protection Program – strengthening the protection of Commonwealth data through data loss prevention, encryption, backup security, and data governance initiatives.
• Resiliency, Disaster Recovery, and Business Continuity Modernization – improving enterprise recovery capabilities through disaster recovery planning, testing, cyber-resiliency programs, and continuity-of-operations strategies.
• Network Security and Infrastructure Modernization – advancing secure network architecture, cloud connectivity, secure access solutions, and enterprise infrastructure modernization efforts.

Preferred Qualifications

• Ten (10) years of senior leadership experience with the development and deployment of new technologies and technology solutions.
• Ten (10) years of supervisory experience with proven ability in managing medium to large sized cross functional technical teams, while thriving in a fast-paced environment.
• Proficient experience in leading enterprise network and security systems teams in a Hybrid Cloud environment.
• Ten (10) years of experience in the development, implementation, and maintenance of large-scale network, communications and security systems, preferably across multiple hardware and software platforms.
• Expert project management and organizational leadership skills, including the ability to identify and manage risk.
• Strong strategic and business leadership, including long-range planning, budget development and management, resource allocation, vendor and contract oversight, and the ability to align technology investments with organizational goals.
• Demonstrated ability to build and sustain high-performing teams through effective coaching, mentoring, succession planning, and organizational development.
• Demonstrated ability to manage change, drive consensus, and make sound decisions in a rapidly evolving operational and cybersecurity landscape.
• Demonstrated ability to build strong relationships with internal stakeholders, partners, and vendors.
• Proven collaborative attitude and strong technical aptitude.
• Demonstrated ability to adjust to changing situations and meet changing priorities.
• Proven consensus building skills.
• Proven ability to maintain a high degree of professionalism and confidentiality.
• Demonstrated strategic thinking and leadership capabilities.
• Solid understanding of information security; including system hardening, log analysis, intrusion detection, and vulnerability scanning.