Deputy Chief of Operations – Facilities Management, Operations Officer V (NCS) - Department of General Services
About the role
The Baltimore City Department General Services is seeking a Deputy Chief of Operations – Facilities. The Department of General Services is the backbone of Baltimore City Government, supporting city vehicles and properties of energy utilization. The agency consists of more than 350 employees and has an annual operating budget of $111 million in addition to a $20 million (FY23) capital budget.
Responsibilities
Provide direct operational supervision and leadership to a staff consisting of two Superintendents and one HVAC/Plumbing Supervisor, while indirectly managing more than 70 employees, representing approximately 80% of the Division workforce responsible for facility maintenance, repair, and daily operations.
Oversee supervisory staff responsible for managing trade-specific personnel, ensuring accountability, productivity, quality control, and adherence to operational standards and safety requirements.
Review and evaluate employee performance assessments completed by subordinate supervisors, provide guidance on workforce development, and ensure consistency and fairness in performance management practices.
Assign, monitor, review, and approve the work of subordinate staff to ensure operational efficiency, timely completion of maintenance and repair activities, and alignment with Division objectives.
Evaluate current hiring trends and workforce needs and provide strategic recommendations to the Division Chief, CFO, and HR Business Partner regarding immediate and long-term staffing plans necessary to support Division operations.
Evaluate position descriptions and classification documents to improve productivity, operational efficiency, and organizational effectiveness while enhancing employees' knowledge, skills, abilities, and opportunities for professional growth and succession planning.
Utilize statistical data, operational assessments, and industry best practices to develop and recommend strategies that enhance efficiency, effectiveness, maintenance, repair, and overall operation of City facilities.
Establish relevant key performance indicators (KPIs) for FMD operations, along with mechanisms for monitoring, evaluating, and reporting operational performance to ensure continuous improvement in facility maintenance and service delivery.
Conduct SWOT analyses to strengthen agency performance, address internal weaknesses, and capitalize on opportunities within City government and the external facilities maintenance industry.
Identify existing and emerging threats that may hinder or compromise FMD’s operational goals and develop proactive countermeasures to minimize or eliminate those risks.
Develop, maintain, and strengthen collaborative relationships with stakeholders throughout the City to promote operational excellence, enhance workflow efficiency, and implement industry best practices that support effective facility operations, maintenance, and repair services.
Prepare and deliver clear, concise, and data-driven written reports, operational analyses, and presentations for executive leadership, stakeholders, and partner agencies to support informed decision-making and continuous operational improvement.
Represent FMD and the Agency, with or without the Division Chief, in meetings, presentations, emergency coordination efforts, and other engagements with federal, state, and local stakeholders, partner agencies, contractors, and clientele to advance the mission, operational objectives, and public service goals of the Division.
Aid in the development, implementation, evaluation, and continuous improvement of policies, procedures, standard operating procedures (SOPs), operational documents, and project-related guidance that support the effective operation, maintenance, and repair of City facilities.
Evaluate both internal and external operational environments to identify industry best practices, emerging trends, regulatory changes, and organizational needs that may impact Division operations.
Requirements
Education and Experience Requirements: A bachelor’s degree from an accredited college or university. Have seven (7) years of experience in administrative or professional work, two (2) years of which must have included supervision or project management. A bachelor’s degree in business administration, Public Administration, Management, Project Management, or related field from an accredited college or university and have ten (10) years of progressively increasing responsibilities including four (4) years of supervisory experience is preferred.
Licenses, Registrations, and Certifications: Professional certifications in facilities management may be required i.e. FMP, CFM, SFP, etc.
Qualifications
Knowledge of the principles and practices of public and business administration, including the process of planning, organizing, staffing, directing and controlling.
Knowledge of methods and procedures for the collection or organization, interpretation and presentation of information.
Knowledge of the basic principles of accounting, budgeting, fiscal controls and statistics.
Knowledge of management practices and methods.
Ability to adapt and apply the concepts and techniques of administrative analysis to the needs of specific projects.
Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives.
Ability to interpret and apply a variety of laws, rules, regulations, standards and procedures.
Ability to prepare and present reports or recommendations clearly and concisely.
Ability to compile financial and operational data and to analyze charts reports and statistical and budgetary statements.
Ability to coordinate the activities of various organizational units.
Ability to plan, organize and direct the work of others.
Ability to research and write complex narrative and statistical reports.
Ability to speak and testify effectively before governmental and legal bodies and commissions, the media and community and business groups.
Ability to establish and maintain effective working relationships with city officials, community and business groups.