Deputy Account Manager

Responsibilities

• Oversee day-to-day airline catering operations for assigned accounts.
• Ensure flights are provisioned accurately and on time.
• Verify meal quantities, flight sealing, and proper aircraft handovers.
• Make real-time operational decisions to resolve issues and maintain uninterrupted service.
• Cookordination with station teams to ensure on-time performance.
• Directly supervise Flight Coordinators and operational support staff.
• Manage staffing, scheduling, and shift coverage.
• Coach, mentor, and develop employees through ongoing feedback.
• Conduct performance evaluations and address performance concerns.
• Participate in disciplinary actions and employee counseling.
• Foster teamwork, accountability, and continuous improvement.
• Lead the operation in the absence of the Account Manager.
• Manage operational communications between airline customers and internal departments.
• Cookordinate production, packing, dispatch, and delivery teams.
• Ensure accurate communication of flight information and invoicing requirements.
• Support customer issue resolution and maintain strong client relationships.
• Identify operational challenges and implement corrective actions.
• Monitor food production flow and tray-setting timelines.
• Improve operational efficiency and eliminate process bottlenecks.
• Support continuous improvement initiatives.
• Ensure compliance with customer specifications.
• Monitor adherence to food safety, hygiene, and quality standards.
• Ensure compliance with company policies and operational procedures.
• Monitor daily inventory and equipment availability.
• Assist with monthly inventories.
• Support menu changes and special meal requirements.
• Ensure efficient use of operational resources.

Qualifications

• Minimum 3 years of supervisory experience, preferably in airline catering or aviation operations.
• Knowledge of airline catering operational processes, operational sequences, and logistics.
• Experience leading and motivating teams through employee coaching, scheduling, performance management, employee development, and conflict resolution.
• A valid driver’s license is required.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Demonstrated ability to make sound decisions under pressure, plan and coordinate operations, manage resources, oversee inventory, and drive process improvements through effective problem-solving.
• Excellent verbal and written communication skills with the ability to build strong client relationships and collaborate effectively across cross-functional teams.
• Highly organized with strong implementation, execution, and project coordination skills, while maintaining accountability and ownership of operational results.
• Results driven with a strong commitment to customer service, operational excellence, and continuous improvement.
• Self-motivated with the ability to work independently and as part of a team.

What We Offer

• Salary range: $66,300 - $75,000 annually.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• FT employees are eligible for 401K and medical benefits: medical, dental, and vision.
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry by attending world-class events.