Depot Service Technician

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. We provide nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Headquartered in Omaha, NE, we serve customers throughout the continental United States and Canada.

About the role

The Depot Service Technician will test, diagnose, and repair computer printers and other electronic equipment. You will coordinate toner/consumable replenishment for Managed Print and provide technical phone support on a wide variety of printers, copiers, and electro-mechanical devices.

Responsibilities

• Provide technical phone support to field service technicians and customers
• Coordinate toner/consumable replenishment
• Test, diagnose, and repair/refurbish printers, copiers, and electro-mechanical devices
• Complete necessary paperwork for equipment/parts being repaired or shipped
• Earn manufacturer product certification through training as assigned
• Read and interpret mechanical schematics and wiring diagrams to support troubleshooting efforts
• Work in a team environment and across departments
• Other duties as assigned

Requirements

• Associate’s degree or equivalent from a two-year college or technical school, OR minimum one year of experience in computer printer/copier repair, OR equivalent combination of education and experience
• Basic knowledge of Windows operating systems and Microsoft Office
• Strong electronic and mechanical ability

Qualifications

• Ability to multitask
• Strong written and verbal communication skills
• Effective organizational skills
• Able to earn manufacturer product certification through training as assigned
• Ability to work in a team environment and across departments
• Regular and consistent attendance

Skills

• Reading and interpreting mechanical schematics and wiring diagrams
• Troubleshooting printers, copiers, and electro-mechanical devices

Physical / Mental Requirements

• Sit frequently at a desk
• Frequent fine hand and finger movements (keyboard, writing, mouse movement)
• Continual close visual acuity for reading
• Hearing and speaking for communication within and outside the company
• May be required to lift, push, or pull up to 50 pounds for setup or movement of office equipment

Mental requirements include the ability to consistently:

• Learn new tasks
• Remember processes
• Maintain focus
• Complete tasks independently
• Make timely decisions in the context of a workflow
• Communicate effectively
• Adhere to process protocol in a timely manner

Benefits

• Copay medical plan option
• HSA medical plans with employer contributions to your HSA account
• Dental and vision coverage
• Company-paid life insurance
• Company-paid short- and long-term disability coverage
• 401K savings plan with a generous company match (vested on your first day of eligibility)
• Wellness program with discounts on health insurance premiums
• Tuition Reimbursement Plan covering up to $5,250

Secur-Serv is committed to professional and personal growth, offering internal and external training, tuition reimbursement, and defined career paths to help employees achieve their career goals.