Deposit Services ACH & Wire Asst. Manager

About the role

The Deposit Services Automated Clearing House (ACH) & Wire Assistant Manager facilitates and oversees daily ACH and wire operations, ensuring accuracy, efficiency, regulatory compliance, and strong internal controls. This role provides managerial oversight to the ACH and Wire Specialists while supporting management through project coordination, workflow oversight, quality review, and team coaching and development. The Assistant Manager ensures compliance with National Automated Clearing House Association (NACHA) Operating Rules, Sarbanes-Oxley Act (SOX), and internal policy requirements, while partnering with internal departments to assess operational impacts and drive efficiency. This position plays a key role in maintaining regulatory compliance, mitigating risk, and supporting departmental and organizational goals through effective collaboration and operational oversight.

Responsibilities

• Supervise the accurate and timely processing of all ACH transactions, including origination, Receiving Depository Financial Institution (RDFI) responsibilities, returns, reversals, and exception processing.
• Oversee daily domestic and international wire transfer operations including callbacks, exception handling, and issue resolution.
• Provide day-to-day support, coaching, and performance to ACH and Wire Specialists to ensure adherence to operational standards, regulatory requirements, and departmental goals.
• Manage the annual ACH risk review process for originators and third-party processors, including risk assessments, file trend analysis, daily and exposure limit monitoring, and compliance with NACHA Operating Rules.
• Ensure ongoing compliance with applicable regulations and guidance including NACHA Operating Rules, SOX, Office of Foreign Assets Control (OFAC), Bank Secrecy Act/Anti-Money Laundering (BSA/AML), Regulation E, and internal policies and procedures.
• Research, interpret, and implement, with guidance and oversight from management team, regulatory and rule changes to maintain compliance and support payment modernization initiatives.
• Drive fraud prevention and risk mitigation efforts by proactively identifying, investigating, and remediating potential fraud indicators and operational red flags.
• Support implementation, testing, and team training related to new payment technologies, system enhancements, and process improvements.
• Collaborate with management and internal stakeholders to develop and implement strategies, workflows, and controls that improve efficiency, service quality, and operational effectiveness.
• Participate in SOX-related activities by coordinating with internal and external auditors to strengthen internal controls and mitigate operational risk.
• Conduct quality control reviews of assigned work to ensure accuracy, timeliness, and compliance with internal standards and reporting requirements.
• Facilitate customer and internal escalation resolution to ensure timely issue resolution and a high level of customer satisfaction.
• Partner with cross-functional teams and key stakeholders to support successful project execution, resolve issues, and achieve departmental and organizational objectives.

Qualifications

• Education/Certifications: Associate’s degree or equivalent experience in banking, 4 years of banking experience preferred, 1 year of supervisory experience preferred, Accredited ACH Professional (AAP) certification required.
• Skills/Knowledge: Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); knowledge of banking-related software a plus, Strong communication skills, both verbal and written; demonstrated ability to interact confidently and professionally with colleagues, management, customers and other stakeholders, Ability to handle multiple tasks, prioritize work, and meet deadlines with attention to detail, Proven organizational, project management, analytical, research, and problem-solving skills, Extensive knowledge of banking rules and regulations with emphasis on NACHA Operating Rules, OFAC, BSA/AML, and Regulation E, Ability to work independently and as a collaborative team member with high degree of initiative and follow-through.

Physical Demands and Work Environment

• Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time, Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations, Ability to lift and/or move up to 15 pounds, Work is performed primarily in a professional office environment, Reasonable accommodations will be provided as required by law to enable qualified individuals with disabilities to perform the essential functions of the job.

Pay

The salary range for this position is $62,400-$68,000 annually commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.