Branch Manager - Electrical, Plumbing & HVAC

About the role

DSG is seeking a Branch Manager in Minot, ND to oversee both our Electrical and Mechanical locations, which collectively serve the electrical, plumbing and HVAC industries. As a Branch Manager, you will direct and lead branch associates and provide overall leadership to branch operations to meet customer, associate, and shareholder expectations across both locations.

Responsibilities

• Work with the Regional General Manager (RGM) throughout the year on budget forecasting
• Work with the Regional Sales Manager (RSM) to set sales goals and FMS goals at branch and territory level
• Cook up branch activities such as joint sales calls, counter days, customer and associate training
• Work closely with the local manufacturing representatives to develop a strong business relationship in order to dominate mindshare and achieve sales goals
• Work closely with marketing to promote new and existing products and achieve sales goals at branch level via relevant specials and signage to keep counter sales areas professional and fresh
• Work with VP of Sales, Segment Managers and RSM to promote new product launches with local sales team
• Work with the Regional team as well as marketing to improve the point of purchase for counter sales area and continually maintain a clean and customer-centric environment
• Quickly address customer issues with appropriate urgency, utilizing the RGM, RSM, VP of Sales and/or the Segment Manager as needed
• Develop strong relationships with customers and make joint calls on a quarterly basis with the outside sales team
• Stay abreast of local market trends and keep the regional team informed
• Conduct team meetings on a regular basis to create a cohesive team to work toward common goals
• Direct and lead the operation teams in collaboration with the ROM to meet safety & cleanliness requirements, achieve operational efficiency, and meet or exceed performance requirements
• Work with Warehouse Manager or Supervisor and the Regional Operations Manager to maintain and keep the local fleet safe, operational to meet the requirements of industry changes and demands
• Work with the branch team to maximize warranty and inventory return efficiencies
• Understand inventory requirements and have a strong working relationship with the purchasing team to maintain 3% or less of D/X inventory while growing sales
• Quickly address associate issues by working closely with the HR team
• Direct and lead branch operational teams to achieve operational efficiencies & safety requirements
• Work with the Regional Credit Managers to manage local customer credit and minimize financial risks
• Lead monthly financial meetings with corporate updates
• Identify training needs and assign as needed
• Identify key performers to mentor and to train
• Become proficient and understand the following: Epicor Eclipse ERP, ADP Workforce Now, SMP, DSGSupply.com, Customer Service Guarantee, and the WeSource Center
• Work with the local team to make stellar customer service a natural part of branch culture
• Manage and learn to use all monthly, weekly, or daily reports as a tool to develop and grow the branch and team
• Read and understand the DSG Facility Safety Guide and work to make safety part of the branch culture
• All other duties as assigned

Qualifications

• A high level of general educational development in a Business, Marketing or Sales related field equivalent to that which would normally be acquired by the completion of a bachelor’s degree in an accredited college or university
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of electrical, plumbing & HVAC products
• An in-depth understanding of company policies, products, procedures, operations and how departments relate to one another
• A high level of analytical ability in order to integrate and interpret data from diverse sources and find solutions to human relations, strategic or process related problems
• An innate ability to analyze problems, propose reasonable solutions, make logical decisions, execute decisions made and follow-up with feedback where appropriate
• Excellent interpersonal and communication skills to interact with and lead a diverse group of external customers and vendors as well as internal contacts at all levels of the company
• Applicable computer/technical skills as required for the job

Benefits

• We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP)
• We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential
• We offer competitive compensation packages based on your experience and potential
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances
• Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution, among many others
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (FSA)
• You will receive a discount on all DSG-supplied products
• We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO