Deposit Serv Rep 1

Responsibilities

• Researches and corrects non-post for DDA, SAV, SDB, and LAS applications.
• Coordinated the processing of on-us return items.
• Processes charge-back notices.
• Reviews Stop Payment Reports for suspect Stop Pays.
• Prints Interest checks.
• Reviews deposits made remotely by business customers.
• Placed Reg. CC holds and miscellaneous exception reports.
• Performs other job-related duties such as domestic collections items, research requests, DDA Consumer Product Exceptions, CIP review, TIN Uncertified, External Transfer review, Port maintenance, returned Visa Debit Cards, and IOLTA reporting.

Qualifications

• Provide excellent customer service over the phone, via email, and in person to both internal and external customers.
• Locate and correct DDA, SAV, SDB, LAS account numbers for all items that non-post and reconcile the account.
• Complete research requests for banks and help resolve service issues for customers.
• Process domestic collection items.

Skills

• Knowledge of Windows based programs preferred.
• Ability to provide good customer service and telephone courtesy.
• Ability to demonstrate accuracy and efficiency in a fast-paced environment.
• Ability to work under pressure, meet critical deadlines, and have multitasking abilities.

Education and Experience

• High School diploma or equivalent.
• Bank experience preferred.
• Balancing and Reconcilement experience preferred.

Benefits

• 8 paid holidays.
• 17 PTO days each year for the first five years of employment (employees must complete 90-day introductory period prior to accruing PTO).
• 16 hours of paid sick time upon hire date.
• Health, dental, prescription drug card, vision, and voluntary life insurance plans.
• Health Savings Account with employer contributions.
• Flexible Medical and Dependent Care Spending Plans.
• 401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
• $50,000 group term life insurance.
• Long Term Disability Insurance.
• Employee Assistance Program.

Physical Requirements

• Seeing: 75-100%.
• Hearing: 75-100%.
• Standing/Walking: 50-74%.
• Climbing/Stooping/Kneeling: 0-24%.
• Lifting/Pulling/Pushing: 0-24%.
• Fingering/Grasping/Feeling: 75-100%.

Physical Dimensions

• Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Work Schedule

Monday through Friday.

Note: Not a hybrid or remote position.