Deposit Quality Control Specialist I

About the Role

The Deposit Quality Control Specialist I (DQCSI) is an entry-level position that performs quality control (QC) activities to identify procedural and regulatory deviations/violations in deposits and payments-related activities performed in branches, Member Services Support, and Deposits and Operations business lines. The DQCSI will work with QC team members to report identified issues and help track improvement in reported concerns. They will collaborate with the QC team and other Deposits and Operations departments to develop new QC processes and activities using compliance knowledge and QC training. DQCSIs will also assist in specialized activities and projects as needed and continuously develop their compliance mindset and research skills.

Responsibilities

• Perform ongoing and/or ad-hoc reviews (70% of role) of key deposits and payments-related activities to detect and report process errors or deficiencies affecting SECU’s compliance with applicable regulatory and/or procedural expectations.
• Summarize and assist with the creation and distribution of QC reports to key process stakeholders and necessary management (20% of role).
• Utilize awareness of changes in processes and the regulatory landscape to help identify processes requiring deposit monitoring and assist applicable business lines and QC leadership in developing and implementing monitoring solutions (10% of role).

Requirements

• High School Diploma or GED.
• 0-2 years of relevant experience.
• If not already certified, must obtain ACU compliance certification within 24 months of hire and maintain continuing education requirements.
• Experience working with MS Office Suite (Excel, Word, Outlook, PowerPoint).
• Attention to detail and accuracy is imperative.
• Excellent analytical and research skills.
• Proficient written and verbal communication skills.
• Excellent organizational and prioritization skills.
• Ability to cooperate and collaborate with co-workers and various levels of leadership, maintaining professionalism in all interactions with members and coworkers in both on-site and remote settings.
• Willingness to obtain additional education and training as determined by senior management, including travel if required.
• Must adhere to the work schedule and attendance policy established by management.
• Must be able to speak English fluently.

Preferred Qualifications

• 2 years of relevant experience.
• CUNA/NAFCU/ACU certified.
• Prior experience serving members in SECU branch/MSS network.
• Prior experience in a compliance monitoring or audit role, including determining sample sizes and monitoring frequency.

Job Environment & Physical Requirements

• Sitting for prolonged periods.
• Telephone use for prolonged periods.
• Computer use for prolonged periods.
• May work in a cube setting with proximity to other employees, which may include additional noise.