Deposit Operations Specialist - Verification - Owensboro, KY

About the role

The Deposit Operations Specialist Maintenance and Verification will provide back-office support and oversight to accounts and transactions. This position will perform routine maintenance and verification on deposit accounts and customer records while adhering to established regulatory and bank policies and procedures.

Responsibilities

• Ensures compliance with federal and bank rules and regulations regarding maintenance functions on deposit accounts and customer records
• Reviews daily deposits for errors and omissions
• Processes daily maintenance requests in a timely and accurate manner, including transfer and sweep verifications and setups
• Performs account exception tracking, reviews and clears exceptions
• Reviews reports to confirm accuracy of maintenance and/or input
• Troubleshoots issues, including reviewing, tracing, and resolving errors, and escalates as needed
• Researches and provides assistance to internal and external customers to resolve any questions or issues
• Processes verification of new accounts and provides maintenance to the accounts, including IRAs, CDs, Safe Deposit Boxes, Savings
• Verifies and mails statements, notices, letters, interest checks
• Escalates all issues or concerns regarding verifications

Qualifications

• Required: High School or GED
• Preferred: Bachelor's Degree in business, finance, or related field
• Minimum three (3) years of experience in banking and/or deposit operations preferred

Skills

• Customer service skills
• Oral and written communication skills
• Detail oriented
• Time management skills; ability to meet deadlines
• Ability to multi-task
• Problem solving and judgment skills
• Ability to work independently as well as part of a team
• Ability to maintain confidential information

Working Conditions

Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Travel Requirements

No travel required.

Mandatory Vacation

Position requires incumbents to be off work for a minimum of five consecutive business days.