Deposit Operations Specialist

About the role

BayFirst National Bank is a full-service community bank dedicated to providing a wide range of high-quality banking services delivered in a personalized, friendly manner. The Deposit Operations Specialist plays a critical role in ensuring the accuracy, compliance, and efficiency of deposit processing within a financial institution.

This position is responsible for managing daily deposit transactions, reconciling balances, and handling exceptions to maintain the integrity of customer accounts. The specialist ensures all activities comply with regulatory requirements, while performing work in accordance with established policies, procedures and Service Level Agreements (SLA) with complimentary departments.

Responsibilities

• Provides exceptional customer service for all deposit services
• Identifies, investigates, and resolves exceptions and errors in deposit processing
• Performs balance reconciliations to ensure account accuracy and resolve discrepancies
• Exception processing items including but not limited to: Un-posted transactions, Stop Payments, Insufficient funds transactions, Return deposited items, Balancing of suspense accounts, ACH monitoring
• Processes Overdraft Privilege tasks including but not limited to: Processing daily file, Verify and manage customer communications, Process revoked limits, Process charge-offs
• Reviews and verifies daily reports including but not limited to: Dormant/Inactive, Debit Card Fraud, Charge off, ACH returns, GL Recons, FED Statements, 1099 INT, ICS Prep
• Prepares Monthly Reporting including but not limited to: Statistics, Interest on trust accounts (IOTA), Backup Withholding
• Provides branch support regarding deposit services including online banking, bill payment and ATM/Debit Card services
• Supports Internet Banking services including, but not limited to new customer setup, ACH origination files, wire transfer files, stop payment requests, item correction requests, statement reprint requests, online interface reject items
• Corresponds to e-mail inquiries, comments and concerns
• Assists customers with all deposit service activities
• Performs critical backup tasks for Deposit Services and Operations Manager
• Establishes and maintains an effective working relationship with coworkers

Requirements

• High school diploma or equivalent
• Computer literacy
• 3-5 years prior banking experience
• Jack Henry SilverLake experience preferred
• Knowledge of banking regulations including Reg E, UCC, Reg CC, 31 CFR Part 210 preferred
• Must be able to effectively and tactfully communicate with the public, both orally and in writing
• Must possess the ability and willingness to work harmoniously with co-workers
• Must have patience, tact, a cheerful disposition and enthusiasm as well as the willingness to learn

Qualifications

The ideal candidate will have a strong understanding of banking regulations and operations, as well as excellent communication and customer service skills.