Deposit Operations Specialist

About the role

CCFBank is seeking a detail-oriented, customer-focused Deposit Operations Specialist to join our team. This role performs a full range of operational activities that support the accuracy, compliance, and efficiency of our deposit functions. You will play a key part in ensuring high-quality service for both internal partners and external clients, while upholding CCF’s Mission, Vision, and Values every day.

Responsibilities

• Provide support to all areas of the department as directed or where service or assistance is needed; demonstrate superior customer service with appropriate follow-through with involved clients and colleagues.
• Work directly with the Treasury Management sales team to monitor commercial accounts and services.
• Daily processing of wires, ACH, teller support, deceased customers, IRA/HSA processing, overdraft accounts, NSF and Non-Post, review of mobile/remote deposit items, new account and maintenance audits, safe deposit box processing, and legal requests including garnishments and levies.
• Manage Deposit Operations mailbox
• Responsible for documenting issues with our core provider and opening ticket/inquiries as needed.
• Resolve account processing errors and resolution requests; research and explore answers and alternative solutions; reconcile accounts; enter corrections; reverse customer fees or charges with the concurrence of Bank management; escalate unresolved problems.
• Perform a wide variety of routine clerical duties.
• Responsible for daily monitoring and balancing ATM settlement activity.
• Assure compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.

Requirements

• High School diploma or equivalent.
• One (1) year of deposit operations experience in a financial institution.
• One (1) year of work-related experience consisting of call center or customer service support duties in a financial institution or business environment.

Benefits

• Full Time, 40 hours per week.
• Monday – Friday work week.
• Competitive pay.
• Eligible for annual incentive based upon company performance and goals.
• Health, Vision & Dental Plans
• Health Savings Account (HSA) with CCF Contributions
• Employer Paid Life Insurance and Long Term Disability Plans
• Voluntary Life Insurance and Short Term Disability Plans
• Accident, Critical Illness, and Hospital Indemnity Plans
• Benefits Care Advocate
• Flexible Spending Account
• Health Reimbursement Arrangement (HRA)
• 401K Retirement Plan and Company Match
• Paid Time Off and Paid Holidays
• Time Off for Bereavement Leave, Parental Leave, and Voting
• Paid Time Off Donation
• Paid Time Off Cash Out
• Company-Wide Wellness Program
• Employee Assistance Program (EAP)
• Colleague Referral Program
• Education Reimbursement Program
• Career Planning
• Remote Work Arrangements
• Colleague Pricing on Secondary Market Mortgage Loans
• Colleague Beyond Save & Spend Accounts Perks
• Discount Program

What we offer