Deposit Operations Specialist

Essential Duties and Responsibilities

• Review system-related activities to ensure proper account verification in accordance with established procedures and regulatory requirements.
• Maintain a comprehensive understanding and consistent application of all policies, procedures, and regulations related to Deposit Operations.
• Identify, evaluate, and escalate potential risks that could result in customer loss, bank loss, or reputational harm.
• Exercise sound judgment when assessing risk exposure and implementing loss-avoidance strategies.
• Stay informed of industry trends, regulatory changes, and best practices to enhance job performance and operational effectiveness.
• Communicate effectively and professionally with upper management, customers, and staff while fostering teamwork and continuity across departments.
• Provide support for general operational tasks as assigned by management.
• Aid in resolving customer service inquiries and issues related to deposit products.
• Research and resolve deposit-related discrepancies for account reconciliation purposes.
• Demonstrate working knowledge of NACHA rules and operating procedures.
• Maintain compliance with all applicable regulatory requirements, including but not limited to BSA and OFAC.
• Operate network systems, banking software, and other office equipment necessary to complete assigned duties.
• Assist in the development, documentation, and maintenance of departmental procedures.
• Comply with all applicable federal, state, and local laws and regulations.
• Cross-train in other functional areas of the Deposit Operations Department to ensure operational continuity.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Ability to perform tasks efficiently, accurately, and with attention to detail.
• Strong problem-solving skills, with the ability to interpret and apply written, oral, and scheduled instructions.
• Proven ability to work effectively in a team-oriented environment to achieve shared goals.
• Strong time management skills with the ability to organize daily tasks efficiently.
• Ability to prioritize multiple responsibilities in a fast-paced, high-pressure environment while maintaining professionalism.
• Excellent organizational, verbal, and written communication skills.
• Ability to establish and maintain effective working relationships with management and peers.

Ideal Candidates Will Possess

• Three to five (3–5) years of banking experience, preferably in deposit operations, back-office processing, or a related operational role.
• Hands-on experience with deposit products, transaction processing, and account maintenance activities.
• Working knowledge of banking regulations and compliance requirements, including BSA/AML, OFAC, and NACHA guidelines.
• High attention to detail and accuracy in a regulated, deadline-driven environment.
• Proficiency with core banking systems and standard office software applications.
• Strong customer service orientation and the ability to professionally handle sensitive account matters.
• Self-motivation with the ability to work independently while contributing to team objectives.
• Prior experience assisting with audits, procedure documentation, or process improvement initiatives is preferred.