Deposit Operations Liaison Officer

About Us

At Cathay Bank, we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and proudly foster growth and development, empowering you to achieve your professional goals. With 60 years of thriving through economic cycles, we attribute our success to our team members’ drive and optimism. Together, we can make a difference in the financial future of our communities.

About the Role

The Operations Liaison Officer serves as a key point of coordination between Deposit Operations, branch network teams, internal business units, and external service providers. This role supports operational efficiency, issue resolution, procedure consistency, regulatory compliance, and timely communication across departments. The position requires strong banking operations knowledge, sound judgment, attention to detail, and the ability to manage multiple priorities while delivering high-quality internal service.

Responsibilities

• Serve as a liaison between Deposit Operations and branch or business unit personnel to resolve operational inquiries, escalations, and service issues in a timely and professional manner.
• Provide guidance on deposit operations processes, account maintenance, transaction processing, exception handling, and internal procedures.
• Research and resolve operational discrepancies, including account maintenance issues, transaction exceptions, documentation concerns, and processing errors.
• Coordinate with Compliance, Risk, Audit, Legal, Information Technology, and other internal partners to support accurate and compliant operational practices.
• Assist with the review, development, and maintenance of departmental procedures, job aids, checklists, and communication materials.
• Support implementation of new products, systems, regulatory changes, and process improvement initiatives impacting Deposit Operations and Branch Operations.
• Monitor service requests, track issue resolution, identify recurring trends, and recommend process enhancements to improve efficiency and reduce risks.
• Assist with internal audits, regulatory examinations, quality control reviews, and management reporting by gathering documentation and supporting timely responses.
• Provide training support and operations guidance to branch and department staff on policies, procedures, systems, and workflow expectations.
• Assist with vendor coordination affecting branch operations and services.
• Assist with tracking and maintaining branch and department data activity reporting.
• Perform other assignments as deemed necessary by the Bank.

Requirements

• Minimum 3–5+ years of branch operations experience required.
• Previous experience as an Operations Officer in a retail branch setting.
• Good understanding of overall banking regulations and standard practices, with thorough knowledge of CIP requirements for both business and consumer accounts.

Qualifications

Education: College degree in Finance/Business preferred but not required.

Skills/Ability:

• PC proficiency including Excel and Word.
• Proficiency in FIS/IBS and Ncino.
• Detail-oriented with strong communication skills, both verbal and written.
• Ability to function in a team environment or work independently, display initiative, be self-motivated, and adapt well to a changing environment.
• Bilingual (English and Mandarin or Cantonese) is a plus.

Pay

$67,000–76,000/year. Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus.

Benefits

Cathay Bank offers its full-time employees a competitive benefits package, including:

• Medical, dental, and vision insurance.
• Life insurance and long-term disability insurance.
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) with company contributions.
• Voluntary coverages.
• 401(k) retirement plan.