Deposit Documentation Specialist

About the role

Performs a wide variety of duties pertaining to new and updated deposit accounts including checking, savings, Certificate of Deposits (COD), Individual Retirement Accounts (IRA), and Health Savings Accounts (HSA), styling, verifications, and maintenance. Functions require knowledge of banking regulations, IRA and HSA regulations, compliance, and policy specifications. This position supports daily interaction with branch personnel via phone and email communications.

Responsibilities

• Receive and service customer phone calls and emails from bank representatives
• Provide efficient, accurate, and high-quality service while maintaining good customer relations both internally and externally
• Support bank locations with proper styling of new and updated deposit accounts, including IRA and HSA
• Verify deposit account documentation (DDA, HSA, SAV, IRA, COD) received from banks for compliance using state documentation manuals, the bank’s CIP policy, federal regulated account forms, and bank policies
• Review and determine authorities from entity agreements and supporting documents, including but not limited to: Letters Testamentary, POA, Trusts, Business Agreements, IRA and HSA Plan Applications
• Verify deposit accounts system specifications are defined by the proper account product selected
• Generate and process deposit account corrections as needed, listing specific details required to make deposit documentation compliant with bank policies and procedures
• Process account maintenance and verifications for new and updating deposit accounts
• Provide assistance with on-the-job training
• Cross-train in all functions for the Deposit Documentation Department
• May cross-train with all functions for the Deposit Account Maintenance Department
• Serve as a back-up to Deposit Documentation staff and may also back-up Deposit Account Maintenance staff
• Assist with maintaining and implementing departmental procedures and policies
• Review departmental procedures and productivity and offer suggestions for enhancements
• Assist with offsite/onsite storage: destruction, sending, and receiving of stored records
• Assist with the merger and acquisition process of new banks as it relates to Deposit Operations
• Participate and complete all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences

Requirements

• 2 years of college preferred or a combination of education and/or work-related experience
• 1-2 years of experience as a CSR or in a related field preferred
• Good understanding of bank operations functions, policies, procedures, state/federal laws, and IRA and HSA regulations as related to the job role
• Ability to understand computer functions and navigate web-based programs
• Proficient in Microsoft Office programs (Outlook, Excel, Word) and general office equipment
• Excellent interpersonal and customer service skills
• Ability to function in an office environment with minimal personal interaction
• Clear and concise verbal and written communication skills
• Detail-oriented with the ability to focus on repetitive tasks
• Ability to complete verbal task instructions, follow written procedures, and adhere to daily task deadlines
• Team-oriented, willing to assist others and cross-train on all functions within the department
• Ability to work in a time-sensitive environment, manage multiple tasks, and meet strict deadlines
• Ability to travel for training, when needed (up to 5%)
• Ability to work flexible hours, overtime, and weekends as required
• Must be able to pass a criminal background and credit check

Pay

USD $32,146.00 - USD $45,185.00 per year

Schedule

This is a full-time, non-exempt position that requires schedule flexibility to work evenings and weekends as needed.