Deposit Account Services and Governance Manager

About the Role

The Deposit Account Services and Governance Manager oversees the operational functions of the department to ensure efficiency, compliance, and service excellence. This role involves training, coaching, development, and directing the team, as well as collaborating with cross-functional teams to support strategic initiatives and drive operational success while providing exceptional customer service. The Manager is also responsible for the full process management of specialty products and services assigned to the group and assists all managers within the Enterprise Deposit Service Support organization with projects and process improvements.

Responsibilities

• Direct and manage all customer information file (CIF) maintenance and related core system updates to ensure accuracy, compliance, and operational integrity.
• Oversee specialty product administration, including account settlement, adjustments, DACA processing, officer coding, interest rate maintenance, and product changes.
• Maintain accountability for data quality and completeness across deposit account documentation and client agreements.
• Serve as the control point for deposit documentation accuracy, ensuring regulatory compliance and alignment with internal policy.
• Partner with Treasury to ensure accurate interest rate program administration, including updates and monitoring for accuracy.
• Establish, monitor, and report on KPIs related to accuracy, timeliness, compliance, and efficiency.
• Collaborate with Retail Administration, Commercial Support, Treasury, and Customer Care to ensure consistent execution of deposit account servicing and client information updates.
• Support enterprise deposit services managers on strategic initiatives, projects, and process improvements.
• Recruit, train, and develop specialists within the Deposit Account Services & Governance functions.
• Conduct regular performance coaching and reviews, ensuring team engagement, productivity, and adherence to service level agreements.
• Build succession planning and career development opportunities within the team.

Qualifications

• Strong organizational and time management skills.
• Ability to perform duties and make decisions under frequent time pressures.

Education and Experience

• Requires a college degree, preferably in a business or finance field of study, or 5 or more years of financial services industry experience, preferably in retail banking, accounting, or deposit operations.
• Requires 3 or more years of previous experience in a supervisory or managerial role.
• Related banking or accounting experience preferred.
• Analytical experience and capabilities are required.

Pay

Base Pay Range: $63,000-$88,000/year. Salary offered is based on factors including but not limited to job duties, required qualifications, relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

Benefits

Busey provides a competitive Total Rewards package, including:

• 401(k) match
• Profit sharing
• Employee stock purchase plan
• Paid time off
• Medical, dental, and vision insurance
• Company-paid life insurance and long-term disability
• Supplemental voluntary life insurance
• Short-term and long-term disability
• Wellness incentives
• Employee assistance program
• Pre-tax health savings accounts and flexible spending accounts