Deployment Success Manager

Job Summary

Recruiting for this role ends on September 30, 2026. As a Deployment Success Manager, you'll lead with outcome and value. You'll be responsible for activating customer's GenAI solutions and accelerating time to value.

Responsibilities

• Design and deliver high-leverage live engagements and lead technical activation activities by supporting deployment planning, provisioning, enterprise configuration, and go-live readiness.
• Enable successful customer adoption through setup support for single sign-on, system for cross-domain identity management, and MCP connectivity.
• Collaborate with customer stakeholders, technical account teams, and internal teams to address technical blockers, support security reviews, and validate activation readiness so repeat issues get solved once.

Qualifications

• Required: Bachelor's degree, 5+ years of experience in a customer-facing technical role, such as solutions architecture, sales engineering, developer relations, or technical consulting, 3+ years of experience leading technical workshops with platform engineers, machine learning or artificial intelligence teams, or enterprise architecture stakeholders, hands-on experience with AI capabilities for coding (e.g. Claude Code, Codex or Cursor), and deep understanding of the AI landscape, experience supporting enterprise technical activation, deployment planning, configuration, or go-live activities, ability to travel 50%.
• PREFERRED: Experience with managing a large portfolio of accounts, experience supporting technical evaluations or pilot programs in enterprise settings, experience scoping enablement activities and supporting security, administration, or scale discussions during adoption efforts.

Benefits

The team Our Digital Foundry, Operate, & Innovation offers balanced strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manage innovation and assets, and commercialize IP to drive growth across all Customer offerings.

Pay

A reasonable estimate of the current range is $128,000 - $252,500.

Schedule

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.