Deployment Success Manager

Job Summary

Recruiting for this role ends on September 30, 2026. As a Deployment Success Manager, you'll lead with outcome and value. You'll be responsible for activating customer's GenAI solutions and accelerating time to value.

Responsibilities

• Design and deliver high-leverage live engagements and lead technical activation activities by supporting deployment planning, provisioning, enterprise configuration, and go-live readiness.
• Enable successful customer adoption through setup support for single sign-on, system for cross-domain identity management, and MCP connectivity.
• Collaborate with customer stakeholders, technical account teams, and internal teams to address technical blockers, support security reviews, and validate activation readiness so repeat issues get solved once.

Qualifications

• Required:
• Bachelor's degree
• 5+ years of experience in a customer-facing technical role, such as solutions architecture, sales engineering, developer relations, or technical consulting
• 3+ years of experience leading technical workshops with platform engineers, machine learning or artificial intelligence teams, or enterprise architecture stakeholders
• Hands-on experience with AI capabilities for coding (e.g. Claude Code, Codex or Cursor) and deep understanding of the AI landscape
• Experience supporting enterprise technical activation, deployment planning, configuration, or go-live activities
• Able to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred

• Experience with managing a large portfolio of accounts
• Experience supporting technical evaluations or pilot programs in enterprise settings
• Experience scoping enablement activities and supporting security, administration, or scale discussions during adoption efforts