Deployment Success Manager

Job Summary

Recruiting for this role ends on September 30, 2026. As a Deployment Success Manager, you'll lead with outcome and value. You'll be responsible for activating customer's GenAI solutions and accelerating time to value.

Responsibilities

• Design and deliver high-leverage live engagements and lead technical activation activities by supporting deployment planning, provisioning, enterprise configuration, and go-live readiness.
• Enable successful customer adoption through setup support for single sign-on, system for cross-domain identity management, and MCP connectivity.
• Collaborate with customer stakeholders, technical account teams, and internal teams to address technical blockers, support security reviews, and validate activation readiness so repeat issues get solved once.

Qualifications

• Required: Bachelor's degree, 5+ years of experience in a customer-facing technical role, such as solutions architecture, sales engineering, developer relations, or technical consulting, 3+ years of experience leading technical workshops with platform engineers, machine learning or artificial intelligence teams, or enterprise architecture stakeholders, hands-on experience with AI capabilities for coding (e.g. Claude Code, Codex or Cursor), and deep understanding of the AI landscape, experience supporting enterprise technical activation, deployment planning, configuration, or go-live activities, ability to travel 50%.
• PREFERRED: Experience with managing a large portfolio of accounts, experience supporting technical evaluations or pilot programs in enterprise settings, experience scoping enablement activities and supporting security, administration, or scale discussions during adoption efforts.

Benefits

• Discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Pay

• The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is $128,000 - $252,500.

Schedule

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.