Deployment Strategy Manager (Onsite role)

Job Requirements

3+ years of experience in customer-facing deployment, implementation, or program delivery roles, ideally in enterprise.

Demonstrated track record of owning customer outcomes across full implementation lifecycles — not just tracking tasks, but driving movement.

Experience with organizational change management: user adoption, stakeholder alignment, executive communication, and behavior change.

Strong business writing skills — ability to produce executive summaries, risk memos, and deployment updates that are clear, direct, and decision-ready.

Experience with client facilitation — leading discovery sessions, solutioning discussions, and executive reviews.

Ability to travel 25% for customer onsite engagements.

Comfort with technical concepts including SSO, APIs, and data integrations.

AI fluency — you understand what AI agents can and cannot do, and you can explain AI workflows simply and credibly to non-technical customers.

What We Value

Low ego — the customer outcome matters more than who gets the credit.

Political awareness without drama — you understand power dynamics and use that knowledge to create clarity, not conflict.

Empathy with boundaries — you understand customer fear and frustration without being consumed by it.

Extraordinary ability to confront open-ended problems in unstructured, fast-moving environments.

Adaptive and introspective — equally comfortable leading, following, and learning.

Sharp instinct for simplification — you make AI feel manageable for customers who are overwhelmed.

What We Do

As a Deployment Strategy Manager, you’ll work at the intersection of strategy, technology, and organizational change.

Embedded with our customers and partnered with Phenom’s Engineers, Solution Architects, and Product teams, your mission is to move customers from AI interest to AI adoption, business value, and expansion.

You’ll work across Phenom’s full Talent Experience Management (TXM) platform — including AI Agents for sourcing, screening, scheduling, and hiring manager enablement — and partner closely with customers from contract signature through long-term value realization.

What We Require

Own customer movement from bootcamp to adoption: maintain weekly deployment rhythm, track decisions and blockers, and keep the customer advancing week over week.

Build and maintain stakeholder maps — identifying sponsors, blockers, silent influencers, and at-risk relationships — and translate customer reality into clear internal action.

Diagnose change resistance and manage it: distinguish fear resistance, control resistance, workload resistance, and confidence resistance, then create structured paths forward for each.

Develop and manage project plans, lead cross-functional teams, and drive execution against milestones with a focus on adoption outcomes, not just go-live dates.

Identify relevant talent datasets through deep engagement with customer workflows and configure Phenom’s platform to unlock them.

Partner with Solution Architects and Engineers to integrate data into stable, extensible pipelines (SSO, APIs, ATS/HRIS integrations).

Recognize, measure, and mitigate deployment risks — escalating early with facts, impact, and a clear recommendation, not just a problem statement.

Build customized workflows for new user groups and lead enablement sessions that drive behavioral change and measurable operational impact.

Write clear, executive-ready updates: weekly movement summaries, risk memos, decision logs, and adoption readiness assessments.

Present deployment status, adoption plans, and future-state proposals to audiences ranging from TA teams to executive leadership.

Embed with Phenom’s Product and Engineering teams to bring field intelligence back into cross-platform improvements.