Deployment Strategist

About the company

PhysicsX is the physics AI company for industrials, re-architecting engineering for the age of intelligence. The company's mission is to accelerate hardware innovation by overhauling what industrial engineering and manufacturing look like today. PhysicsX is building a new simulation software stack to deliver deep physics AI enablement across the entire engineering lifecycle.

The company partners with leading organisations in aerospace & defence, automotive, semiconductors, materials, and energy & renewables, supporting them on some of their most critical and complex challenges. PhysicsX is headquartered in the United Kingdom, with offices in London, New York, and Singapore and an expanding presence in the Bay Area.

About the role

As a customer-facing Deployment Strategist (internally called Delivery Engineers), you are a relationship builder and technical guide passionate about growing strategic accounts by transforming AI solutions into lasting customer partnerships. Due to the deep technical nature of the environment, you can understand advanced engineering concepts across multiple industries and excel at working directly with customers to understand their challenges, ambitions, and evolving needs while serving as their primary point of contact.

We welcome diverse technical backgrounds that bring valuable perspectives to our product. You may come from a Data Science/Machine Learning background with deep understanding of the end-to-end AI/ML product lifecycle, enabling you to explain complex technical concepts to stakeholders and identify new areas of application. Alternatively, you may have an engineering profile bringing domain-specific engineering understanding that helps connect our solutions to real industry challenges. In either case, you bring a unique perspective and help customers bridge the gap between advanced AI capabilities and practical engineering applications. Note that your current role might not leverage your technical background — for example, you might have left the field of engineering but are interested in returning.

You are a keen learner who will become up-to-speed with our core technology stack, cloud/software deployment, and product features, allowing you to support customers with guiding activities and technical requests. With 4+ years industry experience in a commercial, customer-facing environment, you're ready to take ownership of the complete customer journey, from onboarding and change management to roadmap planning and contract preparation. You excel at strategic planning, time management, and problem-solving, with natural organizational skills that enable you to manage sprint planning, deliverables alignment, and smooth project delivery. Experience in industrial or advanced manufacturing sectors — such as automotive, semiconductors, or materials — is preferred.

Responsibilities

• Build and maintain relationships with users and senior decision-makers at our customers
• Run the account operating rhythm: executive reviews, account reporting, and tracking of delivery progress and value
• Own the customer onboarding journey and drive change management, making sure what we build gets adopted and creates measurable value
• Track adoption and engagement, working side-by-side with customers to collect signal and feedback
• Support the running of customer delivery teams, including onboarding of embedded team members, team health surveys, and customer satisfaction (NPS)
• Build AI-enabled tooling to make account operations faster and more scalable
• Support new business development on the account and in adjacent semiconductor opportunities, including identifying problems and stakeholders, preparing proposals, and supporting contracting
• Translate customer industry challenges into product feedback for the product team

Benefits

• Equity options – share in our success and growth
• 5% 401(k) contribution – invest in your future
• Flexible working – balance your work and life in a way that works for you
• Hybrid setup – enjoy our Manhattan office while keeping remote flexibility
• Enhanced parental leave – support for life's biggest milestones
• Private healthcare – comprehensive coverage for you and your family
• Personal development – access learning and training to help you grow
• Work from anywhere – extend your remote setup to enjoy the sun or reconnect with loved ones

Pay

Salary range: $90,000 – $130,000 depending on experience. Seniority will be assessed throughout the interview process.