Deployment Strategist

About the role

Own the full deployment of Lupa into veterinary practices, from the first kick-off call through to a live, confident team that doesn’t need hand-holding.
Immerse yourself in each practice’s workflows, understand how they actually operate day-to-day, and redesign those workflows around Lupa’s AI-native platform.
Synthesise what you’re hearing in the field, from vets, practice managers, and receptionists into a sharp picture of where the product needs to go next.
Partner with Engineering and Product to translate real-world clinical problems into platform improvements that scale across the entire customer base.
Lead training sessions that drive genuine adoption, not just surface-level sign-offs.
Present deployment outcomes and future roadmaps to stakeholders from practice owners to group-level executives.
Scope new deployment opportunities as we push into the US and new international markets.

Responsibilities

• Own the full deployment of Lupa into veterinary practices, from the first kick-off call through to a live, confident team that doesn’t need hand-holding
• Immerse yourself in each practice’s workflows, understand how they actually operate day-to-day, and redesign those workflows around Lupa’s AI-native platform
• Synthesise what you’re hearing in the field, from vets, practice managers, and receptionists into a sharp picture of where the product needs to go next
• Partner with Engineering and Product to translate real-world clinical problems into platform improvements that scale across the entire customer base
• Lead training sessions that drive genuine adoption, not just surface-level sign-offs
• Present deployment outcomes and future roadmaps to stakeholders from practice owners to group-level executives
• Scope new deployment opportunities as we push into the US and new international markets

Requirements

• 3+ years in a deployment, implementation, forward deployment, or solutions engineering role ideally at a top tier management consultancy, B2B SaaS or tech company known for complex, high-touch deployments
• A track record of managing multiple concurrent deployments without losing quality, pace, or customer trust
• Comfortable engaging at every level of a customer organisation from the vet on the floor to the CFO in the boardroom
• Some experience with data, scripting, or analytical tools (SQL, Python, or similar) you don’t need to be an engineer, but you need to be able to work alongside one
• Experience in healthcare, veterinary, or another regulated, workflow-heavy industry (nice to have)
• Background at a company known for exceptional deployment quality Palantir, Salesforce, Veeva, or similar (nice to have)

Qualifications

• Are not satisfied with surface-level answers you dig into the data, the workflow, and the real problem until you actually understand it
• Low ego, the outcome matters more than who gets the credit, and you’re as comfortable following as you are leading
• Genuinely curious and analytical, with a sharp instinct for product and a deep interest in how users think and behave
• Thrives in unstructured, ambiguous environments where no two days look the same and the playbook doesn’t exist yet
• Excited to work in-person from our New York office. Value working with people who are kind, ambitious, and pragmatic

Skills

• Exceptional communication and presentation skills
• Strong project management and organizational skills
• Ability to work effectively with cross-functional teams
• Excellent interpersonal and relationship-building skills

Benefits

• Competitive salary
• Flexible work schedule
• Health insurance
• 401(k) matching
• Professional development opportunities

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate the unique demands of the role.

Benefits

• Health insurance
• 401(k) matching
• Professional development opportunities