Deployment Strategist

About Brellium

Brellium's mission is to improve the standard of care across the US healthcare system. We've built AI-powered technology that helps healthcare providers deliver safer, higher-quality care, starting with the first real-time medical review platform designed to address clinical and compliance risks.

What You'll Do

• Manage a strategic portfolio of healthcare customers with a total book of business exceeding $0.5MM in ARR.
• Develop project plans for deploying Brellium's core offerings with new customers, addressing their technical and clinical deployment needs, and forecasting actionable steps towards realizing value.
• Lead kickoff, deployment, and go-live meetings with clinical teams and engage with C-suite healthcare executives through regular communication and engagement.
• Participate in quarterly business reviews with executive stakeholders to demonstrate value and align on strategic initiatives.
• Partner with the CTO and engineering teams to influence the product roadmap based on customer needs and market opportunities.
• Collaborate with marketing and go-to-market teams to develop compelling case studies and showcase customer success stories.
• Work with customer success leadership to develop and enforce best practices around implementation.
• Break down activities related to initial deployment meetings, backlog meetings, workflow meetings, and go-live meetings, including preparation, pre-reads, and follow-ups for all 'solutioning' for customers with technical needs, such as API integrations, EMR connections, and new product development.
• Manage the go-live process (planning and execution), working with engineering and customer teams to clarify requirements and implement feedback.
• Develop customer-facing content for implementation meetings and knowledge base references.
• Develop scalable processes for customer implementation from contract signature to 'go-live.'

What We're Looking For

• 4+ years of Enterprise Customer Success or Account Management experience working with Enterprise Customers at an early-stage startup or Management Consulting or Project Management experience.
• Experience developing relationships with C-suite stakeholders.
• Experience owning projects from end to end.
• Strong customer-facing and presentation skills.
• Strong organizational skills.
• Enthusiasm for customer-facing work and excellence in the product space.
• Extreme sense of ownership.
• Lives in NYC, or can move within the next 30 days.

Compensation

• $140,000–$180,000 per year