Deployment Specialist (Contract)

On-site at hotels across the US (NYC, Florida, DC, LA and beyond) Contract All travel included About Lance Lance (YC W26) runs hotel operations with AI agents, from the front desk to back-of-house and sales. We operate for 50+ hotels across Marriott, Hilton and Hyatt brands, and we're growing fast. The role Deployment Specialists are the face of Lance on property. This is customer success and business operations combined with hands-on deployment. You'll fly across the US with a partner, stay at Lance-contracted hotels, and own each hotel's setup and success on Lance. What you'll do Build real relationships with each hotel's leadership and staffPlan the implementation strategy for every property you take onTrain the whole hotel team on Lance, sometimes 100+ employees per hotelOwn setup and go-live, then make sure the hotel succeeds on Lance long termBring feedback from the field back to the team and help sharpen our playbook What we're looking for Hospitality, customer success or operations experience (recent hospitality grads welcome)Confident leading a room and training large groupsOrganized, reliable and calm when plans change on-siteComfortable with technology and quick to learn new softwareExcited to travel often; US work authorizationBonus points: multilingual, or experience in customer success or hospitality Compensation Competitive compensation, plus a daily food stipend. All travel and lodging are covered: flights and hotel stays at Lance-contracted hotels.