Deployment Specialist

About the role

You'll be the person who takes a signed contract and turns it into a live, working deployment. We need someone who can carry it independently — technically sharp enough to understand how our product works under the hood and translate what a client is asking for into a precise product or configuration request, and people-smart enough to run a C-suite readout and a training session with frontline intake staff in the same day. This is a foundational hire. You'll help build the deployment function from the ground floor and set the standard for how Claim Health onboards every client going forward.

Responsibilities

• Lead end-to-end deployments across home health and hospice agencies — from discovery through go-live, owning the full mapping of each partner's org structure, payer mix, workflows, and SOPs into precise platform configuration
• Configure and deploy Claim Health's AI agents to match each partner's workflows across intake, authorization, and revenue operations
• Don't just implement what you're told — bring a point of view. Identify where Claim Health can genuinely improve a process and prescribe a better way forward
• Where SOPs don't exist, write them — and build the deployment playbooks and onboarding guides that scale our process beyond you
• Translate customer requests into precise, well-scoped product asks that engineering can actually act on
• Run onboarding and training sessions across clinical, RCM, and operations staff

Requirements

• Meticulous organization — you're managing multiple clients, configurations, and open items simultaneously and nothing slips
• Process fluency — you can absorb how an organization works, identify where things break down, and prescribe a better path using the tools in front of you
• Genuine technical depth — diagnose problems, translate customer needs into product requests, and operate without engineering support on routine issues
• Multi-level communication — equally credible with executives, middle management, and frontline workers; you will be on-site with clients and this is not a back-office role
• First-principles problem solver — find the actual cause, not the surface symptom
• Calm under pressure — deployments get messy; you don't
• End-to-end ownership — you pick something up and see it through; nothing falls through the cracks

Qualifications

• Experience 2–5 years in implementation, solutions engineering, or a forward-deployed role
• A track record of leading deployments and owning go-lives end-to-end, not just supporting them
• Healthcare or health tech background preferred; RCM or authorization experience is a strong plus
• Technical enough to diagnose integration and data flow issues independently — coding ability is a strong plus

Skills

• Familiarity with home health, hospice, or post-acute care operations
• Strong academic background - we're building a high-performance team and rigor matters

Benefits

• Competitive salary + equity + bonus
• Health, dental, and vision
• Flexible PTO
• Direct collaboration with the founding team

Pay

Competitive salary + equity + bonus

Schedule

Full-Time