Deployment Manager, North America

About the role

The Service Delivery Engineer - SIS is responsible for assisting in delivery of safe, efficient, and reliable products and services to customers. This role consults with operations groups to support areas of expertise, identifies opportunities for continuous improvement, and formally communicates findings. The engineer actively promotes new technology and services, supports risk management, and applies lessons learned to improve job design and execution. They provide real-time support to operations and technical assistance throughout the Sales, Product, and Service Delivery process.

Responsibilities

• Assist with the development of technical job designs for Product Lines (PLs).
• Identify areas where new and cost-effective techniques can be applied.
• Explore opportunities for value-added products and services.
• Consult with Design/Technical Engineers to optimize technical designs.
• Provide real-time incident response, recovery, and investigation support.
• Assist in evaluating the technical viability and appraisal of tenders.
• Remain current on new technologies.
• Maintain customer visibility through active participation in professional societies and calls for papers.
• Understand the competition’s technical offerings.
• Participate in external technical societies and communities.
• Contribute to, write, and review technical publications.
• Engage with local universities, customer institutes, and research organizations.

Qualifications

• Master of Science in Analytics.
• 15+ years of experience in the field.