Deployment Manager, AI Agents

About the role

This remote role offers the opportunity to lead the successful implementation of advanced AI-powered solutions for consumer-focused organizations. You will manage complex deployments from initial planning through long-term performance optimization, ensuring customers achieve measurable value from automation technologies. The position combines project leadership, customer experience operations, and AI enablement in a fast-moving technology environment. You will collaborate with customers, internal teams, and product stakeholders to solve operational challenges and drive successful adoption. This role is ideal for a proactive problem solver who thrives on ownership, ambiguity, and creating scalable processes. You will help shape the future of AI-driven customer operations while working with a globally distributed team.

Accountabilities

The Deployment Manager, AI Agents is responsible for owning customer deployments, coordinating cross-functional initiatives, and ensuring AI solutions deliver strong operational outcomes. This role requires excellent project management, customer communication, and operational problem-solving skills to keep complex implementations moving forward.

• Lead customer deployments from kickoff through launch, including setup, automation configuration, stakeholder alignment, and performance tracking.
• Manage multiple deployment workstreams while maintaining clear timelines, priorities, documentation, and communication.
• Partner with customers to understand support operations, identify challenges, and implement effective solutions.
• Diagnose operational issues related to helpdesk configuration, ticket routing, automation workflows, and escalation processes.
• Monitor key performance indicators such as automation rates, deflection, and escalation trends to identify improvement opportunities.
• Manage customer expectations by maintaining alignment on scope, timelines, deliverables, and success metrics.
• Provide proactive updates, escalate risks, and ensure stakeholders have visibility into progress and blockers.
• Collaborate with senior team members while progressively taking ownership of strategic customer accounts.
• Share customer insights and recurring operational patterns with product teams to support continuous improvement.
• Enable customers adopting AI technologies by providing guidance, best practices, and operational support.

Requirements

The ideal candidate combines customer operations expertise, strong project management abilities, and enthusiasm for AI-driven solutions. Success in this role requires someone who can manage complexity, communicate clearly, and independently drive outcomes in a remote environment.

• 5+ years of experience in customer experience operations, support operations, implementation, SaaS delivery, or CX-focused consulting environments.
• Strong understanding of support operations, including ticket lifecycles, routing logic, automation workflows, and escalation processes.
• Experience with helpdesk platforms such as Zendesk, Gorgias, or similar tools is highly preferred.
• Strong project management skills with the ability to organize complex initiatives and manage multiple stakeholders.
• Experience in SaaS, e-commerce, or technology-driven customer environments is an asset.
• Excellent written and verbal communication skills, with the ability to provide clear updates and manage expectations.
• Data-driven mindset with the ability to analyze operational metrics and identify improvement opportunities.
• Strong familiarity with AI tools and the ability to guide customers who are adopting AI technologies.
• Proactive, collaborative mindset with strong ownership and problem-solving abilities.
• Ability to thrive in a fast-paced, distributed, and evolving work environment.

Benefits

• Competitive salary package with equity or stock grant opportunities.
• Fully remote work environment.
• Opportunity to contribute to the development of emerging AI-powered customer solutions.
• High level of ownership and autonomy in solving meaningful business challenges.
• Learning and development budget to support professional growth.
• Access to premium AI tools and resources to enhance productivity and innovation.
• Collaborative global team environment with an async-first culture.
• Opportunity to work on products used by leading consumer brands.
• Exposure to cutting-edge AI technologies and rapidly evolving industry challenges.