Deployment Lead - ERP Solutions

About the role

Lead key parts of customer onboarding and deployment, helping ensure a smooth and timely implementation experience.
Partner with internal teams across Product, Engineering, and Customer Success to execute implementation plans and solve customer problems quickly.
Learn and analyze client accounting and finance workflows, then translate those needs into clear requirements and practical solutions.
Guide customers through onboarding, training, change management, and adoption.
Support data migration, reconciliations, systems setup, and integration coordination.
Track milestones, drive follow-through, and keep internal and external stakeholders aligned throughout the onboarding process.
Identify risks early, escalate issues quickly, and help keep customer launches on track.
Build trust with customers by being responsive, thoughtful, and solutions-oriented.
Maintain clear documentation and provide regular status updates to customers and internal stakeholders.

Responsibilities

• Lead key parts of customer onboarding and deployment, helping ensure a smooth and timely implementation experience
• Partner with internal teams across Product, Engineering, and Customer Success to execute implementation plans and solve customer problems quickly
• Learn and analyze client accounting and finance workflows, then translate those needs into clear requirements and practical solutions
• Guide customers through onboarding, training, change management, and adoption
• Support data migration, reconciliations, systems setup, and integration coordination
• Track milestones, drive follow-through, and keep internal and external stakeholders aligned throughout the onboarding process
• Identify risks early, escalate issues quickly, and help keep customer launches on track
• Build trust with customers by being responsive, thoughtful, and solutions-oriented
• Maintain clear documentation and provide regular status updates to customers and internal stakeholders

Requirements

• 4–7 years in ERP implementation, systems consulting, or finance transformation (e.g., Big 4 or implementation firms)
• Background in SaaS, high-growth technology companies, or implementation/consulting environments is strongly preferred
• Hands-on ERP experience (NetSuite, SAP, Workday, etc.), including requirements, configuration, data migration, and go-live
• Strong understanding of core accounting workflows (close, reconciliations, ASC 606) and how they translate into systems
• Customer-facing with strong communication and stakeholder management skills
• Systems-minded with solid project management skills; able to run multiple workstreams
• Comfortable in fast-paced, ambiguous environments and highly detail-oriented
• Experience working cross-functionally with technical and non-technical teams

Qualifications

Successful Rilleteers do not wait for assignments. They internalize a mission, design a strategy, and bring back results that are better, faster, and more creative than a manager could have asked for.
Work revolves around our customers. Successful Rilleteers are energized by delivering the most important things, even those that weren’t in the original plan.

Skills

• Strong understanding of core accounting workflows (close, reconciliations, ASC 606) and how they translate into systems
• Customer-facing with strong communication and stakeholder management skills
• Systems-minded with solid project management skills; able to run multiple workstreams
• Comfortable in fast-paced, ambiguous environments and highly detail-oriented
• Experience working cross-functionally with technical and non-technical teams

Benefits

Competitive Pay & Benefits: Backed by world-class investors, we offer strong salaries plus equity so you share in our success. We've got you covered with top-tier health and dental insurance, premiums partially or fully covered for you, plus 90% coverage for dependents.
Room to Grow: We're building a team of ambitious, high-performing people who will grow with the company. As Rillet scales, so will your role, responsibilities, and compensation.
Flexibility That Works: Take the time you need with flexible PTO and 9 company-wide holidays. We value both the flexibility of remote and hybrid work and the creativity and energy that comes from in-person collaboration at our hubs in San Francisco, NYC, and Barcelona.
Build Real Connections: Great work happens when people connect. Join us for team offsites in incredible locations, our team has bonded everywhere from New York and San Francisco to Toronto, Italy, France, and beyond.