Deployment Engineer, North America

Responsibilities

• Implement and deploy complex robotic order fulfillment solutions at customer sites, including the installation and integration of robotic hardware, software, and supporting server infrastructure.
• Create and configure SLAM-based maps of warehouse fulfillment centers using AutoCAD or similar CAD software, ensuring accurate representation of the operational environment.
• Manage onsite customer relationships, coordinating effectively with both internal teams and external stakeholders to ensure alignment and project success.
• Assist with infrastructure setup, robot and software configuration, and provide support during the initial system deployment phase.
• Provide on-site customer support following system installation to ensure smooth operation and address any initial issues or adjustments.

Qualifications

• Bachelor's degree in Robotics Engineering, Computer Science, Engineering, or related technical field.
• 1+ years of experience working with Autonomous Mobile Robots (AMRs), with demonstrated expertise in deploying warehouse software or logistics systems.
• Must hold a valid passport and the ability to travel throughout the U.S., Canada, and Mexico as needed to support deployments and customer engagements.
• Strong experience with Linux or Unix systems, ROS (Robot Operating System), and SLAM-based navigation.
• Deep familiarity in warehouse/fulfillment center mapping.
• Technical knowledge of IT or complex professional systems deployment.
• Ability to lift, pull, and push up to 50lbs.
• Self-motivated and able to solve problems independently and in customer settings.
• Demonstrated proficiency in Spanish (written and verbal) required to effectively communicate with Spanish-speaking clients and team members.
• Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization.