Deployed Product Manager, Health Systems

Heidi is an AI startup focused on improving healthcare by streamlining documentation and enhancing patient experiences. Founded in 2021, Heidi supports over 2 million patient sessions weekly across 116 countries and 110 languages. The company is known for its rapid growth and strong customer satisfaction.

About the role

We are seeking a Product Manager to own product and revenue outcomes for a portfolio of health system accounts in the Americas. This role requires on-site visits to observe workflows, develop specifications for discrete capabilities, and make build-vs-configure trade-offs. The ideal candidate will also partner with the commercial team and core engineering teams, drive adoption within customer accounts, and navigate compliance and regulatory requirements.

Responsibilities

• Own product and revenue outcomes for a portfolio of Americas health system accounts
• Go on-site with customers, observe workflows, and produce specs for discrete capabilities that Heidi can build and bill for
• Make build-vs-configure trade-offs for every engagement
• Own sprint delivery for your accounts: prioritize work, unblock engineers, make daily trade-off decisions between speed and reusability
• Build extensible product so what you ship for one account becomes a configurable module for the next
• Partner with your commercial counterpart to prioritize across accounts, negotiate scope, and manage customer expectations
• Connect field signal back to core product: attend rituals, surface learnings, advocate for shared investment when you see the same pattern repeating
• Drive adoption within customer accounts until clinicians use it daily
• Navigate compliance and regulatory requirements as product constraints

Requirements

• Bachelor's degree in a technical or analytical field (e.g., Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)
• 4+ years of experience in product roles
• A romantic streak about software and a belief that great design transforms someone's day
• Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products
• Data fluency with diagnostic teeth; ability to read adoption dashboards and distinguish a training problem from a product problem from an integration problem

Qualifications

• Strong opinions, weakly held; ability to shift the room when you're right
• BA/BS in a technical or analytical field
• Experience shipping something this week
• Ability to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call
• The desire to solve real-world problems and improve healthcare
• The ability to trust and admire everyone you work with and rest easy knowing you're doing THE defining work of your career

Benefits

• Healthcare, dental, and vision benefits
• 401(k) with 3% company match
• $700 annual learning and development budget
• $100/month health and wellness allowance
• $500 home office budget
• 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave
• Fertility support up to $7,000
• Four weeks of work from anywhere per year
• Serious equity

Pay

Competitive salary and bonus structure based on performance

Schedule

Full-time position with flexible work arrangements