Departmental Technician 7-10

About the role

The Special Taxes Division is seeking a motivated, service-oriented individual to join our team as a Departmental Technician. This role is ideal for someone who excels at managing multiple tasks, setting priorities, working independently, and identifying opportunities for improvement. As we continue building a new division with evolving procedures and processes, we are looking for someone who is adaptable, open to change, and eager to contribute to shaping efficient and effective workflows.

Responsibilities

• Research information and provide recommendations to enhance operations.
• Facilitate training as needed.
• Provide excellent customer service.
• Resolve inquiries by phone and email.
• Identify opportunities for improvement.
• Support the growth and development of every employee.

Requirements

• Ability to research information and provide recommendations to enhance operations.
• Strong written and verbal communication skills, with the ability to assist customers and resolve inquiries by phone and email.
• Ability to facilitate training as needed.
• Strong problem-solving skills with a positive, customer-focused mindset.
• Demonstrated commitment to providing excellent customer service.

Qualifications

This position requires a bachelor's degree or equivalent combination of education and experience. Specific qualifications vary based on the level of the position.

Skills

Ability to research information and provide recommendations to enhance operations. Strong written and verbal communication skills, with the ability to assist customers and resolve inquiries by phone and email. Ability to facilitate training as needed. Strong problem-solving skills with a positive, customer-focused mindset. Demonstrated commitment to providing excellent customer service.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.