Departmental Clerk G5

Independently performs clerical duties or accounting support using word processing, spreadsheet, and database software. Analyzes data for accuracy and completeness, solves problems, and makes recommendations for improvements. Uses specialty department software and performs department-specific tasks while interacting effectively with members, co-workers, and clients.

Responsibilities

• Independently provide clerical and/or accounting support.
• Create, maintain, and edit specialty databases and spreadsheets for the department.
• Analyze data and information to ensure accuracy and completeness.
• Identify errors in data, make corrections, and solve problems.
• Generate custom and standard reports using Excel, Access, and PowerPoint, ensuring clear communication of the report’s objective.
• Compose short correspondence clearly and effectively.
• Format Word documents following standard business protocols.
• Format PowerPoint slides to enhance and clearly communicate the message.
• Work with department-specific computer systems and software and perform department-specific tasks.
• Make recommendations for process improvements.
• Organize and prioritize duties to meet work demands.
• Other duties as assigned.

Requirements

• Two (2) years of work experience.
• High School diploma or GED.
• Strong math and composition skills.
• Ability to use networked computer (email, KP intranet, internet). Must pass basic PC skills test.
• Proficient in Microsoft Office, including Excel and Word. Must pass software tests at the intermediate level.
• Specialized knowledge for the department as applicable.
• Ability to identify, analyze, and solve problems.
• Ability to work accurately with a high volume of work in a fast-paced setting.
• Demonstrate professional conduct, including dealing courteously, tactfully, and patiently with members, physicians, co-workers, and clients.
• Strong oral and written communication skills.
• Ability to apply knowledge of department policies and procedures and utilize an understanding of other departments' functions.
• Must pass medical terminology test when applicable.
• Must be willing to work in a Labor/Management Partnership environment.

Competencies

• Problem Solving: Identifies problems in a timely manner; gathers information skillfully; may suggest solutions.
• Customer Service: Accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission, and departmental initiatives. Demonstrates knowledge, skills, and behaviors necessary to provide superior and culturally sensitive service.
• Interpersonal Skills: Maintains confidentiality; treats co-workers, patients, and facility visitors with respect.
• Oral Communication: Listens and gets clarification to ensure instructions and requests are fully understood.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly exposed to moving mechanical parts.
• Occasional exposure to inpatients and outpatients who may be experiencing a wide range of acute and chronic medical conditions.
• The noise level in the work environment is usually moderate.

Schedule

• Shift: Night
• Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
• Working Hours Start: 10:45 PM
• Working Hours End: 07:15 AM
• Job Schedule: Call-in/On-Call

Pay

$37.42 - $41.35 / hour. Kaiser Permanente strives to offer a market-competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of the total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.