Department Supervisor - West Towne Mall

About the Role

As a Department Supervisor, you will support the Sales and Profit goals in the store by executing a plan to deliver the best customer experience in the department and overall store. You will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Responsibilities

• Customer Sales & Profit
  • Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Represent yourself and the H&M brand positively during customer interactions.
  • Identify your department's strengths and commercial opportunities, working with your Department Manager to act on them.
  • Ensure customer service is provided in all areas of the store, actively promoting and selling products to customers.
  • Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
  • Ensure correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
  • Handle all admin routines for both people and operations correctly.
• Fashion & Trend Awareness
  • Keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
  • Ensure your team provides product and fashion knowledge during customer interactions.
• Team & Development
  • Retain and share your knowledge and skills with the store team.
  • Collaborate, plan, and work with the in-store Visual Merchandiser team.
  • Give and receive feedback with colleagues to learn, develop, and support each other.
  • Communicate regularly with store colleagues to inform, motivate, and inspire through daily and weekly meetings.
  • Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
• Retail Operations / Visual & Commercial Execution
  • Secure a clean and tidy sales floor and back of house, including stockroom areas.
  • Ensure high fashion quality, visual, and commercial product presentation with good garment care.
  • Maintain good stock levels and provide input on allocation to the Area team.
  • Ensure the full garment cycle—from delivery to garment presentation—and fitting room routines meet internal standards.
  • Follow best practices for in-store OMNI Services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
  • Maintain a strong balance and upkeep of price signs in-store according to global and local strategies.
  • Update and maintain BOH areas for all colleagues (key information, health & safety, tidiness, etc.).
  • Responsible for opening and closing the store daily.

Qualifications

To be a successful Department Supervisor, you should be:

• An emerging leader who enjoys taking responsibility.
• Ambitious, with strong communication skills.
• Supportive, analytical, and capable of working with numbers and managing statistics.
• Achievement-oriented, motivated by performance and competition, and truly customer-centric.

Benefits

• 25% staff discount on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401K with company match.
• Commuter benefits, Health and Dependent Care FSA.
• Additional voluntary benefits.
• Access to Colleague Resource Groups (CRGs) for networking and community.
• Global career growth and development opportunities.

Pay

Expected base salary range is $19.22–$22.39 per hour.

About H&M

At H&M, our purpose is to liberate fashion for the many. We aim to shape a new world in fashion with one ultimate goal: to unleash self-expression. As an H&M colleague, you’re encouraged to be yourself and take on new responsibilities from day one. We foster a culture of inclusion and belonging and actively seek colleagues who share this commitment.