Department Manager - West Towne Mall

About the Role

As a Department Manager, you’ll lead and support your team to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, driving success for you, your team, and H&M. You’ll ensure an excellent operational and visual experience for your store, customers, and colleagues while analyzing sales, identifying opportunities, and optimizing results for profitability.

Responsibilities

• Customer Sales & Profit
  • Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Represent H&M positively during customer interactions.
  • Identify and act on your department’s strengths and commercial opportunities.
  • Establish and analyze sales and budget goals, creating plans to optimize results.
  • Ensure customer service is provided across all store areas, with your team actively promoting and selling products.
  • Follow up on team efforts to promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
  • Manage your department cost-efficiently.
  • Ensure correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
  • Handle all administrative routines for people and operations accurately.
• Fashion & Trend Awareness
  • Stay up-to-date with the fashion scene, trends, styles, brands, competitors, and influencers.
  • Ensure your team provides product and fashion knowledge during customer interactions.
• Team & Development
  • Responsible for recruitment, onboarding, performance management, upskilling, and developing your team.
  • Complete performance evaluations and succession planning to support business and team needs.
  • Retain and share your knowledge and skills with your team.
  • Collaborate, plan, and work with the in-store Visual Merchandiser team.
  • Give and receive feedback with colleagues to learn, develop, and support each other.
  • Oversee team planning and scheduling.
  • Communicate regularly with store colleagues to inform, motivate, and inspire through daily and weekly meetings.
  • Ensure all procedures, routines, and legal requirements in the store are followed.
  • Participate in relevant onboarding, training, and courses for your role and future development.
• Retail Operations / Visual & Commercial Execution
  • Maintain a clean and tidy sales floor and back-of-house areas, including stockrooms.
  • Ensure high fashion quality, visual, and commercial product presentation with proper garment care.
  • Maintain good stock levels and provide input on allocation to the Area team.
  • Oversee the full garment cycle—from delivery to presentation—and fitting room routines according to internal standards.
  • Uphold best practices for in-store OMNI services and technology tools (Instore Care App, Click & Collect, Smart Store, etc.).
  • Maintain a strong balance and upkeep of price signs throughout the store following global and local strategies.
  • Update and maintain back-of-house areas for all colleagues (key information, health & safety, tidiness, etc.).
  • Responsible for daily store opening and closing.

Qualifications

To be a successful Department Manager, you’ll be a strong leader who enjoys taking responsibility for others. You must be ambitious, an effective communicator, supportive, and an analytical problem-solver capable of working with numbers and managing statistics. You are achievement-oriented, motivated by performance and competition, and truly customer-centric.

Benefits

• 25% staff discount on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• H&M Incentive Program (HIP) for all employees.
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401K with company match.
• Commuter benefits, Health and Dependent Care FSA.
• Additional voluntary benefits.

Pay

Expected base salary range is $23.56–$27.09 per hour.

Company Description

At H&M, our purpose is to liberate fashion for the many. We aim to shape a new world in fashion with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself and more, taking on new responsibilities from day one, learning skills for life, and finding new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, actively seeking colleagues who share this commitment.