Department Secretary Endoscopy

About the role

The Endoscopy Center Department Secretary provides direct and indirect care to Endoscopy Center patients to ensure efficient patient flow and quality patient care. Under the supervision of the Nursing Director or designee, the Department Secretary performs various administrative and direct/indirect patient care duties which facilitate each patient’s readiness for their visit/procedure and an optimal unit patient flow.

Responsibilities

• Performs assigned administrative and direct/indirect patient care duties to ensure efficient operation of the Endoscopy Center.
• Schedules patients in a manner that optimizes an efficient flow in the Endoscopy Center.
• Trairs phone calls in a pleasant and courteous manner, collaborating with professional personnel when appropriate, accurately relaying messages to the appropriate personnel.
• Receives visitors to the department in a professional manner, projecting a positive public image.
• Orders office supplies weekly and as needed and puts supplies away in appropriate places.
• Files all charts and testing results into the patient medical record in a timely manner.
• Updates Endoscopy Center charts and medical records to include add-on cases, cancellations, etc.
• Works collaboratively with the medical and nursing team to optimize patient flow.
• Aids in inventory, nutrition, and supply management.
• Notifies interpreter services of patients who will need medical interpretation.
• Demonstrates ability to efficiently use FH EPIC Chart system.
• Prepares the patient medical record pre-procedure and ensures that all required paperwork is in the chart including MRI results, CT scans, referrals, MD notes.
• Escorts patients to and from the procedure room and/or to exit as directed by RN.
• Placed patient on monitor, checks vital signs as indicated/directed.
• Aids patient with changing into appropriate hospital attire and back to street clothes as indicated, ensuring safety measures are taken to prevent falls.
• Demonstrates transfer techniques utilizing proper body mechanics to prevent discomfort or injury to patient or self.
• Collaboratively provides direct care to patients with the RN to facilitate efficient patient flow and quality patient care.
• Provides other support to Endoscopy Center team as needed.

Qualifications

• High school diploma or GED required.
• Graduate of medical assistant program required.
• Previous clerical experience required.
• Adheres to all I C.A.R.E. standards.
• Ability to speak, read, and write English.
• Excellent communication skills - computer proficiency.
• Ability to work as a team player.
• Ability to multitask, prioritize, and be detail oriented.