Department Manager- Valley Fair

About the Role

As a Department Manager, you’ll lead and support your team to create an inclusive culture that promotes collaboration and an entrepreneurial spirit. You’ll ensure an excellent operational and visual experience for your store, customers, and colleagues, while analyzing sales and creating plans to optimize results and profits.

Responsibilities

• Customer Sales & Profit
  • Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Represent H&M positively during customer interactions.
  • Identify and act on your department's strengths and commercial opportunities.
  • Establish and analyze sales and budget goals, creating plans to optimize results.
  • Ensure customer service is provided in all areas of the store, with a focus on actively promoting and selling products.
  • Follow up on team efforts to promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
  • Manage your department in a cost-efficient way.
  • Ensure correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
  • Handle all admin routines for both people and operations correctly.
• Fashion & Trend Awareness
  • Stay up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
  • Ensure your team provides product and fashion knowledge during customer interactions.
• Team & Development
  • Responsible for recruitment, onboarding, performance management, upskilling, and developing your team in-store.
  • Complete performance evaluations and succession planning to support business and team needs.
  • Retain and share your knowledge and skills with your team.
  • Collaborate, plan, and work with the in-store Visual Merchandiser team.
  • Give and receive feedback with colleagues to learn, develop, and support each other.
  • Responsible for team planning and scheduling.
  • Communicate regularly with store colleagues to inform, motivate, and inspire through daily and weekly meetings.
  • Ensure all procedures, routines, and legal requirements in the store are followed.
  • Participate in relevant onboarding, training, and courses for your role and future development.
• Retail Operations / Visual & Commercial Execution
  • Secure a clean and tidy sales floor and back of house, including stockroom areas.
  • Ensure high fashion quality, visual, and commercial product presentation with good garment care.
  • Maintain good stock levels and provide input on allocation to the Area team.
  • Ensure the full garment cycle—from delivery to garment presentation—and fitting room routines meet internal standards, utilizing all tools and technology provided.
  • Uphold best practices for in-store OMNI services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
  • Secure a strong balance and maintenance of price signs in-store following global and local strategies to ensure consistent price perception.
  • Update and maintain back-of-house (BOH) areas for all colleagues, including key information, health & safety, and tidiness.
  • Responsible for the daily opening and closing of the store.

Qualifications

To be successful as a Department Manager, you should be:

• A strong leader who enjoys taking responsibility for others.
• Ambitious, with effective communication skills.
• Supportive and capable of working with numbers and managing statistics.
• An analytical solution finder and achievement-oriented.
• Motivated by performance and competition to be truly customer-centric.

Benefits

• 25% staff discount on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401K with company match.
• Commuter benefits, health and dependent care FSA.
• Additional voluntary benefits.
• Access to Colleague Resource Groups (CRGs) for networking and community.
• Global talent community with unlimited career growth opportunities.
• Comprehensive wellbeing support, including health insurance, wellness, and family support programs.
• Paid time off, including a community day to serve your local community.

Pay

Expected base salary range is $30.34–$34.89 per hour.

Company Description

At H&M, our purpose is to liberate fashion for the many. We aim to shape a new world in fashion with the ultimate goal of unleashing self-expression. As an H&M colleague, you’re encouraged to be yourself and take on new responsibilities from day one, learning skills for life and finding new ways to achieve your goals. We are committed to fostering a culture of inclusion and belonging and actively seek colleagues who share this commitment.