Department Manager- Textbooks

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail setting on campuses of higher education.

About the role

The Department Manager in textbooks will assist customers with locating course materials for rental or purchase while supporting the daily operation of the store. You will serve as a subject matter expert for your department and remain knowledgeable of other operational areas to provide outstanding customer service, suggest complementary products, and support team members with shelving, restocking, and processing transactions.

Responsibilities

• Support all store operations and departments in partnership with the management team, ensuring the right books are available in the right quantities at the right time.
• Work directly with campus partners, students, and faculty to increase adoptions, rentals, and promote digital sales while executing the textbook timeline each term.
• Train, guide, and direct team members in executing the textbook cycle from setup to returns.
• Use department-specific technology to answer questions about course materials, recommend products/services, create textbook adoptions, maintain inventory, receive and pay invoices, and locate materials based on customer needs.
• Maintain a working knowledge of all store departments to provide daily support and guidance to customers and team members.
• Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services.
• Ensure an appealing sales floor by tagging, shelving, arranging, cleaning, and organizing products or spaces.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.

Requirements

• 2+ years’ experience in a retail setting as a manager or buyer preferred, or a graduate of the Best Seller Program.
• High school diploma/GED required.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing, and accounting skills.
• Excellent communication and problem-solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Physical Demands

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

COVID-19 Considerations

Our stores comply with all applicable federal, state, and local requirements regarding social distancing and sanitizing. Positions may require confirmation of vaccination and/or the use of face masks in accordance with individual campus requirements.