Department Manager Starbucks

Key Responsibilities & Accountabilities

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Speak with customers to resolve problems with sales, dissatisfaction of service, or other problems related to the operation of the department.
• Train, schedule, and supervise barista workers to ensure optimum staffing patterns for the department.
• Provide financial reporting to Store Manager and Field Supervisor.
• Ensure product quality.
• Change signs and prices as directed by merchandising.
• Write order in the order guidebook and enter into computer. Check order for completeness upon arrival.
• Brew coffee, tea and chocolate.
• Operate electronic cash register to total customers’ final bill. Receive payment for customer purchase and count back correct change.
• Maintain cleanliness of coffee service area of the store.
• Sets up and maintains displays in coffee area.
• Replace stock in preparation area from supply area.

Job Related Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow directions.
• Desired: Prior management experience.

Supervisory Responsibilities

• Barista staff.

Permits/Licenses

Varies depending on store location and state/county requirements.

Work Environment

• %Inside: 100%
• %Outside: Rare
• Temperature Extremes: N/A
• Chemicals: Seldom (surface cleaners, grease cutters, detergents).
• Machines, Tools, And Equipment: cash registers, grocery carts, box knife, blender, coffee maker, spoons, cups, pitchers and other utensils, coffee grinder

Physical Demands

• Constant (over 70% of the time): lifting 1-10 lbs., frequently lifting 11-20 lbs., occasionally lifting 21-50 lbs., carrying 1-10 lbs., pushing/pulling 1-10 lbs., frequently pushing/pulling 11-20 lbs., standing, sitting, walking, frequent neck rotation, bending/stooping, twisting, frequent bending of head, squatting, frequent handling/grasping, occasional fine finger manipulation, depth perception, near vision, hearing, speech, safety-sensitive position

Pay and Benefits

• The pay range is $28.15 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.
• Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).