Department Manager Starbucks

About the Role

Directs and controls the operation of the coffee bar. Supervises and trains coffee bar personnel, orders products, and ensures product quality, selection, and availability.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertson's philosophy of personalized service in the coffee bar.
• Fulfills customer orders by preparing specialty drinks and beverages and properly stocking pastry and other display cases.
• Orders, receives, and breaks down shipments; stocks, displays, and rotates product to ensure compliance with vendor and Company requirements on quality, temperature, cleanliness, selection, display, and proper inventory levels.
• Prevents the sale of out-of-code product.
• Creates effective displays for coffee, cups, pastry, and other related merchandise.
• Maintains and cleans all production equipment to ensure proper repair and order.
• Operates check stand equipment such as cash register and scanner to process customer orders; monitors cash handling procedures.
• Assists customers by answering questions, taking and filling special orders, making product suggestions, and engaging in suggestive selling.
• Makes intercom announcements.
• Liaises with vendors and ensures compliance with vendor requirements; monitors inventory and space security.
• Supervises, motivates, trains, and participates in the hiring of coffee bar personnel; monitors associate performance and recommends personnel actions such as hiring, firing, layoffs, and disciplinary action.
• Schedules personnel to ensure adequate coverage, service level, and meeting of budgetary goals.
• Supervises day-to-day functions of the coffee bar to achieve customer service, sales, and profit objectives.
• Conducts daily inspections of the coffee bar and initiates corrective measures to maintain in-stock conditions, sanitation, safety, and security requirements.
• Assists with all coffee bar duties such as cleaning, stocking, storage, and customer service.
• Implements effective promotional and seasonal displays; controls shrink and expenses.
• Accurately completes and monitors daily log sheets, purchase reports, sales and labor reports, and other required paperwork.
• Maintains records on ad item movement; takes inventories and maintains accurate department records.
• Maintains and organizes work and sales areas, backroom, cooler, and freezer.
• Ensures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures, and monitoring product flow.
• Follows Company and applicable vendor policy in pricing and handling reduced-to-clear items.
• Answers and responds to incoming calls appropriately; receives and resolves customer complaints and reports to the Store Director as needed.
• Ensures all associates are trained and instructed in the proper performance of work duties; plans and conducts weekly sales meetings.
• Monitors associate performance and reports observations to the Store Director; resolves associate complaints as appropriate.
• Maintains confidentiality concerning associates, store sales, and other Company information.
• Performs all job duties and responsibilities safely, accurately, and with honesty and integrity.

Requirements

• Working knowledge of all job duties within the Coffee Bar.
• Ability to taste, smell, and test products.
• Strong communication skills, good leadership and interpersonal skills, and the proven ability to manage people.
• Ability to maintain composure in dealing with customers, vendors, and co-workers.
• Knowledge of employment laws and workplace practices.
• Good understanding of overall company practices and vendor policies and procedures on storage, displays, production, safety, sanitation, and loss prevention.
• Ability to describe products and educate customers on coffee and related merchandise.
• Ability to judge and react to business activity.
• Knowledge of product quality, variety, standards, storage, sanitation, and labeling.
• Knowledge of basic mathematics and measurements.
• Occasionally reaches, lifts, stacks, and maneuvers objects of varying dimensions and weights up to approximately 55 lbs.
• Frequently bends, stoops, and reaches; occasionally climbs ladders.
• Pushes and pulls fully loaded hand trucks, six-wheeler carts, and pallet jacks.
• Manual dexterity and good eye-hand coordination.
• Mental alertness to ensure safe and accurate completion of work activities.
• Operates computer software and electronic ordering devices to order products, plan sales, input inventory, and schedules, and print labels.
• Operates mixers, coffee makers, and other production equipment.
• Utilizes cleaning supplies and equipment, safety cutters, compactors, and check stand equipment.
• Knowledge of profit and loss statements.
• May be required to work nights, weekends, and holidays; scheduled hours will vary.
• Good attendance is required.

Work Environment

• Exposure to temperatures up to 350°F while brewing and maintaining hot drinks.
• Exposure to 35° to 40°F while handling products in the cooler.
• Exposure to -20°F while handling products in the freezer.
• Temperature-controlled store environment.
• Safety-sensitive position; responsibilities include tasks that could affect the safety or health of the employee or others.
• Exposure to potential hazards with respect to cutting equipment, coffee makers, mixers, and other work aids.