Department Manager Starbucks

Key Responsibilities & Accountabilities

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Speak with customers to resolve problems with sales, dissatisfaction of service, or other problems related to the operation of the department.
• Train, schedule, and supervise barista workers to ensure optimum staffing patterns for the department.
• Provide financial reporting to Store Manager and Field Supervisor.
• Ensure product quality.
• Change signs and prices as directed by merchandising.
• Write order in the order guidebook and enter into computer. Check order for completeness upon arrival.
• Brew coffee, tea and chocolate.
• Operate electronic cash register to total customers’ final bill. Receive payment for customer purchase and count back correct change.
• Maintain cleanliness of coffee service area of the store.
• Sets up and maintains displays in coffee area.
• Replace stock in preparation area from supply area.

Job Related Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow directions.
• Desired: Prior management experience.

Supervisory Responsibilities

• Barista staff.

Permits/Licenses

Varies depending on store location and state/county requirements.

Work Environment

• %Inside: 100%
• %Outside: Rare
• Temperature Extremes: N/A
• Chemicals: Seldom (surface cleaners, grease cutters, detergents).
• Machines, Tools, And Equipment: cash registers, grocery carts, box knife, blender, coffee maker, spoons, cups, pitchers and other utensils, coffee grinder

Physical Demands

• Constant (over 70% of the time): lifting 1-10 lbs., frequently lifting 11-20 lbs., occasionally lifting 21-50 lbs., carrying 1-10 lbs., pushing/pulling 1-10 lbs., occasionally pushing/pulling 11-20 lbs., standing constantly, sitting occasionally, walking constantly, frequent neck rotation, bending/stooping, twisting, frequent bending of head, squatting, occasional crouching, frequent handling/grasping, occasional fine finger manipulation, depth perception, near vision, hearing, speech, safety-sensitive position

Union and Non-Union

The pay range is $28.15 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).