Department Manager Starbucks

About the role

The Starbucks Manager reports to the Store Director and works within the Intermountain Division of Albertsons Companies. The division values diversity and fosters an inclusive environment where associates' unique perspectives contribute to professional growth and community impact.

Responsibilities

• Provides customer service as defined by the employer within the scope of the position and within company policy.
• Train, schedule, and supervise Starbucks workers to ensure optimum staffing patterns for the Starbucks department.
• Speak with customers to resolve problems with sales, dissatisfaction with service or product, or other problems related to the operation of the Starbucks department.
• Practice and promote safe work habits and maintain the same for customers.
• Perform inventory and order necessary products and supplies to maintain adequate inventory.
• Brew, prepare, and serve beverages using coffeemakers, blenders, and espresso machines.
• Operate electronic cash register to total customers' final bill.
• Receive payment for the customer purchase and count back correct change.
• Maintain cleanliness of coffee service and café area of the store including counters, dishes, floors, and mats.
• Empty trash.
• Perform temperature checks as required.
• Sets up and maintains displays in coffee area.
• Replace stock in preparation area from supply area.
• Maintains accuracy of temperature logs and all other logs required in Starbucks department.
• Oversees and ensures correctness of all compliance audit issues.
• Make signs, tags, and displays as needed.
• Assists in maintaining a clean and safe work environment within the store.
• Responsible for performing basic cash-office functions.
• Responsible for compliance with company policies and procedures.
• Responsible for performing all job duties and responsibilities safely, accurately, and with honesty and integrity.

Requirements

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Must meet the minimum requirements to interview and pass interview for promotion.
• Ability to interact professionally with customers and co-workers and supervisors.
• Must have the ability to read, write, and communicate in English.
• Ability to understand and follow instructions.
• Ability to make decisions and work without supervision.
• Ability to concentrate, focus, and take initiative.
• Ability to organize, plan, and analyze reports.
• Ability to multitask while working under stress and time constraints.
• Ability to work varied shifts over a 24-hour operation.
• Knowledge of and ability to prepare different coffee and tea drinks.
• Ability to memorize drink formulas and PLU codes.
• Knowledge of shrink programs and related audits.
• Pass food safety test(s) and all other required tests.
• Reports to shifts working in proper uniform per company policy.

Desired

• Prior management experience.
• Previous experience as a Starbucks Clerk.

Physical Requirements

• Squat/Kneel: Seldom
• Bend/Stoop: Occasional
• Lift/Carry: Occasional/carry 5-50 lbs.
• Push/Pull: Occasional, push/pull 10-300 lbs. dollies/shopping carts
• Twist/Turn: Occasional
• Grip/Grasp: Frequent
• Reach: Frequent
• Stand/Walk: Continuous