Department Manager, Performance

About the role

Intertek's Transportation Technologies team offers Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling customers to power ahead safely. The automotive, battery and energy storage, and related transportation industry testing and certification expertise is recognized by leading manufacturers worldwide for evaluating how their products and services meet and exceed quality, safety, sustainability and performance standards. The Department Manager, Performance is responsible for leading the Performance department's daily operations, technical execution, customer delivery, safety, quality, financial performance, and team development. This role ensures testing services are completed accurately, efficiently, safely, and in accordance with applicable standards, customer requirements, accreditation requirements, and Intertek policies. The Department Manager partners with operations leadership, sales, engineering, quality, and laboratory personnel to drive operational excellence, improve turnaround time, support profitable growth, and maintain a high level of customer satisfaction.

Schedule

Monday – Friday, 8:00 AM – 5:00 PM

Pay

Base salary range: $90,000 – $110,000. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) with company match
• Generous vacation/sick time (PTO)
• Tuition reimbursement

Responsibilities

• Lead the Performance department, including day-to-day scheduling, workload planning, resource allocation, prioritization, and execution of customer testing projects.
• Provide direct leadership, coaching, performance management, and development for department personnel, including technicians, engineers, supervisors, and other assigned team members.
• Ensure testing activities are performed in compliance with applicable standards, customer specifications, quality system requirements, safety procedures, and accreditation expectations.
• Review department capacity, backlog, utilization, throughput, and turnaround time performance; implement corrective actions and continuous improvement plans as needed.
• Partner with sales, customer service, engineering, and operations teams to support quoting, project planning, technical feasibility reviews, customer communications, and issue resolution.
• Monitor departmental financial performance, including revenue, labor efficiency, overtime, cost control, margin performance, capital needs, and productivity improvement opportunities.
• Maintain a safe, organized, and professional laboratory environment by reinforcing safety expectations, 5S practices, equipment readiness, housekeeping standards, and corrective action follow-up.
• Support development, maintenance, and improvement of department procedures, work instructions, training plans, competency records, and technical documentation.
• Ensure test equipment, fixtures, tools, chambers, and supporting assets are properly maintained, calibrated, scheduled, and available to meet customer and operational requirements.
• Investigate customer concerns, nonconformances, delays, safety events, and quality issues; drive root cause analysis, corrective actions, and preventive measures.
• Promote a customer-focused culture by ensuring clear communication, professional service, accurate reporting, timely project updates, and effective escalation of risks or barriers.
• Assist with business planning, staffing plans, training needs, capital investment recommendations, service capability improvements, and department growth