DirectJobHub
Jobs · Sales · Texas

Department Manager - Parkdale Mall

H&M · Beaumont, TX · 1 mo ago
On-siteSales$20.9–$24.04/hrFull-time

About the Role

As a Department Manager you will lead, support, and encourage your team, creating an inclusive culture that promotes collaboration and an entrepreneurial spirit. You will ensure an excellent operational and visual experience for the store, customers, and colleagues, while analyzing sales, identifying opportunities, and creating plans to optimize results and profits.

Responsibilities

  • Deliver a total OMNI customer experience, ensuring visual and commercial curation follows global guidelines.
  • Represent the H&M brand positively during customer interactions.
  • Identify department strengths and commercial opportunities, and act on them.
  • Establish and analyze sales and budget goals, creating plans to optimize results.
  • Provide consistent customer service across all store areas and actively promote and sell products.
  • Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
  • Manage the department in a cost‑efficient manner.
  • Maintain correct fitting‑room and checkout routines, including transactions, returns, and exchanges.
  • Handle all administrative routines for people and operations accurately.
  • Stay up‑to‑date with fashion trends, competitors, influencers, and relevant industry developments.
  • Ensure the team conveys product and fashion knowledge during customer interactions.
  • Oversee recruitment, onboarding, performance management, upskilling, and development of the in‑store team.
  • Complete performance evaluations and succession planning to support business and team needs.
  • Share knowledge and skills with the team and retain expertise.
  • Collaborate with the Visual Merchandiser team, giving and receiving feedback.
  • Plan and schedule the team’s work, maintaining regular communication through daily and weekly meetings.
  • Ensure all procedures, routines, and legal requirements are followed throughout the store.
  • Participate in onboarding, trainings, and courses relevant to the role and future development.
  • Maintain a clean and tidy sales floor and back‑of‑house areas, including stockrooms.
  • Ensure high fashion quality, visual and commercial product presentation, and proper garment care.
  • Secure appropriate stock levels and provide input on allocation to the Area team.
  • Oversee the full garment cycle and fitting‑room routines according to internal standards.
  • Maintain best practices for in‑store OMNI services and technology tools (Instore Care App, Click & Collect, Smart Store, etc.).
  • Maintain accurate price signage throughout the store in line with global and local strategies.
  • Update and upkeep back‑of‑house areas with key information, health & safety notices, and tidiness.
  • Responsible for opening and closing the store each day.

Qualifications

  • Strong leadership skills with a passion for taking responsibility for others.
  • Ambitious, effective communicator, and supportive team player.
  • Analytical problem‑solver capable of working with numbers and managing statistics.
  • Achievement‑oriented and motivated by performance, competition, and customer centricity.

Benefits

  • 25% staff discount across H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound).
  • Participation in the H&M Incentive Program (HIP).
  • Medical, pharmacy, vision, and dental coverage.
  • Employee Assistance Program.
  • Vacation, wellness, holiday, and parental pay.
  • 401(k) retirement plan with company match.
  • Commuter benefits and health & dependent care FSA.
  • Additional voluntary benefits.
  • Access to Colleague Resource Groups for community and networking.
  • Inclusive culture encouraging personal expression and wellbeing.

Pay

Expected base salary range is $20.90 – $24.04 hourly (non‑exempt, hourly).

Inclusion & Diversity

H&M is committed to creating and maintaining inclusive, diverse, and equitable workplaces. The company values diverse backgrounds across race, ethnicity, gender, age, religion, sexual orientation, and disability, and strives for a fair recruitment process that minimizes bias.

Company Description

H&M’s purpose is to liberate fashion for the many, shaping a world where self‑expression is unleashed. Colleagues are encouraged to be themselves, take on new responsibilities from day one, learn lifelong skills, and pursue big dreams within a culture of inclusion and belonging.

Similar jobs